Digital Direct Security MicroLITE 4 Channel CCTV DVR

Here at Harmony Technologies we have fitted a range of CCTV systems from different suppliers but none have surpassed expectations as well as DDS. Their friendly and helpful staff are always on hand to offer advice. Their aftercare is also the best around. Just like to say a massive thank you to sales and tech support, Keep up the great work. Harmony Technologies will be dealing with DDS for the foreseeable future.

I purchased my system from the premises in Hinchingbrooke Business Park. They are nice friendly people but I am very disappointed with what I was sold.

I have a Vistron DVR and two cameras and I purchased them specifically to be able to view my home remotely from a device when I am not there. I was told that the app would work on iPhone and iPads. It has never worked properly on the iPad mini, the resolution is not right for the screen size. You cant use the app features and half the image is cut off.

The app that you are advised you to use is called FREEIP and its worse than useless. Three days ago it stopped working completely despite trying on three different devices ( two iPhones and an iPad) in different locations.

The system itself works fine but I have no reason to sit in my house watching what is going on outside of it on my TV!! I need to see what is happening when I am NOT HERE.

This is not the first time there has been an issue. One of the cameras went off and I was advised by someone at DDS over the phone to 'pull the plug off the end of it' and he repeatedly asked me ' who made the wire'. It was a moulded plug and I bought it from DDS so I would assume they know 'who made it' better than I do and the plug doesnt come off!

I returned the camera and was given a new wire with no issues but the the wires are not good quality and despite my system sitting untouched in a cupboard out of sight, the others camera wire is showing signs of falling apart where the plug meets the wire.

When we had issues with the FREEIP app in the past and I mentioned that the app has dozens of 1 star ratings on the app store I was told that these reviews were left by people who were using the wrong app for their device. Well I am using the app you told me to use and IT DOESNT WORK AT ALL so I assume that the other reviews are genuine.

The customer service is always good but I just want this thing to work. I dont want to have to keep calling them and going back to resolve issues.

They need to find an alternative app and send details of it to customers who have they duped into buying this system which is now not fit for purpose.

I cant even find another company who sell this system or any info suggesting an alternative app. I am wondering if its obsolete.

I`ve spent some 27 yrs in technical sales & marketing,10 of them in security (passive & active IR), so possibly I`m in a position to quantify my comments ref. after sales support. DDS are absolutely superb in this field, they have enough engineers on board to ensure that you always get through to a member of their support team. All my issues with the system have not been with the quality of their system, mostly due to Microsoft "hi-jacking" my computer with Windows 10.My Guardian 4 is a VERY high quality system with the same quality after-sales support. I have after-sales support on my 2 Dell computers but I have to pay for this, DDS provide the same free of charge & @ a far better service (ease of contact/quality of engineers assisting).This system & the back-up support is excellent. Thank you DDS. 

DDS are a reliable vendor. I had made a purchase from them last year with a little worry in mind since I had never used them before. The order came on time and was just as expected. Great service from DDS.

I'm now making a second order with confidence. Knowing that my order will be of very high quality and delivered on time. Not a worry in mind, DDS have it covered.

Customer service is also fantastic, I needed to change the name on the delivery address and the person I spoke to over the phone was friendly and made the change literally immediately.

this dvr is installed in our building, and keep emitting beeping sounds for no reason, day and night, driving people up to wall.

worst and stupidest product i've ever see so far

I Would just like to say, what a pleasure it is dealing with these guys their are always so helpful and the delivery is also so very good and with the quality of their products it just makes it so easy for even a beginner like me to fit and install such a high preforming system that I recently up dated, very pleased with service / quality and support of this company, would never think twice about buying from them again, even after their reckon I now have more cameras than them

all the best

Tim Benstead WestGlass 2000 Ltd In Guernsey Channel Islands

I bought a kit and installed myself as everything you need is in the box. when it came to setting up I called at least half dozen times with various queries and DDS have proved to be happy to help every time without exception.

Prices are market comparable but the real selling point for me is their technical knowledge and backup service they provide.

If you need a CCTV system or parts for one get it from these guys today. enough said.

Previously I have used cheap cameras from China, the last one taking 2 weeks to arrive and lasted just about as long.

This camera cost me more but I consider it money well spent, the delivery was very quick, never known a courier to specify the time of day they would arrive and then keep to it!

Installation was easy and the use of allen key fittings made the well crafted camera secure.

The picture quality is superb, colour and contrast did not need any tweeking as it usually does.

Overall a great piece of kit and a great buying experience

We had a number of burglaries in our business park which prompted me to get some quotes. I had a number of CCTV Quotes from installation companies and the lowest was £1880+VAT for a 4 camera system. These installation companies believe small business have loads of money.

Anyway, I decide to go online and got talking to a few companies. Some were helpful and others just wanted to sell you a system. DDS recommend a system package (CK-4VN, see www.digitaldirectsecurity.co.uk) which was perfect. The sales team was helpful but the support team was excellent. Never experienced an after sales team like it. Upgrade to 8 Channel MicroLITE DVR was a good suggestion as I now have a need for one additional camera.

Keep up the good work! The country needs companies that can offer a great after sales service.

Great guys :)

John C.

I was looking for a replacement DVR to a cheap CCTV kit i'd bought elsewhere.

After searching the internet i came across there website which was very easy to navigate. I decided to visit there office for a demonstration as they are local to me. They had all the equipment on display and was very helpful.

I purchase a MicroLITE dvr which was very easy to setup (for a competent IT person). I did however need help with setting up the over the internet viewing part. I called for help and was very impressed at the remote access setup provided and at the speed it was done.

Would definately recomend to others and will be using for future upgrades to my system.