Vaillant EcoTEC Plus 937

Don't, just don't. Had this boiler for 6 years and had just as many repairs, the last one less than 3 weeks ago and it's broken again.

Engineers keep exchanging the pump which usually fixes the problem for a couple of months. But really they don't have a clue what's wrong. While it was under warranty this was merely annoying, but now that it is out I'm faced with constant repairs to pay for or replacing the whole thing. Absolutely dreadful boiler.

In May 2013 Purchased a new ecotec 937 on the strong recommendation of an installer. Worst decision I ever made. The main bug bear is that the "constant" hot water is anything but. Fortunately I have British Gas cover but they must be tired of me as a customer - I reckon they have had to attend to call-outs on at least 6-7 occasions and have replaced both PCB's. These are expensive units and if they were a car would be rated at the Lada level. I am so angry and disappointed and it appears that Vaillant do not give a damn. I will never buy another one and advise anyone to avoid like the plague. I am just about to ring British Gas again for a call-out; no hot water.

Ok.....Here we go !!..We were recommended this boiler from 2 local plumbing engineering companies who swore by them.... I Swear at it!!

After renovating the whole property including new pipes throughout, radiators etc we decided to go with the recommendation. For 10 months the boiler was faultless. After that period we had a pressure switch/ sensor replaced under warranty then we started getting regular pressure fault alerts F75. I duly went back to Valiant who simply turned their backs on the problems and refused further part replacement under warranty.

To date we have had to purchase a pressure vessel, pressure valve, another pressure sensor and now I have another fault alert F91. To date we have spent £1300.00 on the boiler purchase and an additional £800.00 on parts and labour and all within 4 years.

Vaillant....You should be ashamed of yourselves for for:

1. Manufacturing a product not fit for purpose

2. Useless customer service and back up

3. Terrible customer relationship and the reluctance to take ANY responsibility for such a shocking product.

If this one review stops only ten people from purchasing your awful product I will at least have some satisfaction that you have lost some potential customers and revenue but it's not a patch on the distress and hassle it has caused my family not having Hot Water and heating for weeks on end!!!

I will copy and paste this to as many sites as possible to stop this product being purchased.

PLEASE DO NOT PURCHASE

I have had my eco tec plus 937 for 4 years it is never been right ..

i have to approx. every 2 to 3 weeks [ the boiler central heating part just packs up when running [not hot water ] i have to re ignite the re are no fault code showing on display panel .....VALIENT do not want to know ....has had anybody had same problem??? how do i fix it or get rid...then buy Worcester hich i had never seen it.

FOUR YEARS SUFFERED FAULT F20 EVERY DAY WHILE I AM TAKING SHOWER IT TURNS OFF

I PAY £30 PER MONTH FOR VAILLANT SERVICE CONTRACT , THE ENGINEERS ARE NOT RELIABLE AND JUST COME AND CHANGE UNRELATED PARTS TO THE FAULT AND NEXT DAY THE SAME PROBLEM , ON SATURDAY ANOTHER ENGINEER ATTENDED FROM VAILLANT AGAIN AND THIS ONE EVEN REFUSED TO DO ANY WORK AND HIS EXCUSE WAS THAT THE BOILER IS INSTALLED HIGHER THAN HIS HEIGHT .

NEVER BUY THIS BOILER

SHAM ON YOU VAILLANT

I've had several problems with my ecotec within 2 yrs of installation. If you ever need Vaillant to come out, the 'service' is non-existent. They only confirm the day they come out, no commitment to am/pm. On the day the engineer calls before 9am to confirm the time. Today, I had a call at 8.40 from the engineer to say he would be arriving between 9am and 1pm. Even tho 9am was only 20 mins later, he declined to be more specific than that. This is the 2nd time they have done this to me within 2 weeks - the 1st appointment ruled out any fault with the boiler, (which is clearly what the engineers are tasked to do), but they were wrong.

If you're employed, you won't know whether to take 1/2 day or a whole days' holiday and if you're self employed, you can largely kiss goodbye to a days income. Vaillant claim to be working on this, but its been the same for 2 yrs. They don't care,

had this boiler just over 4 years ,the plastic pipe in the 15ltr storage tank collapsed and ruined the heat exchanger, then the pump went and blow the PCB as well . This far the worst boiler ever , avoid.

The boiler loses pressure and leaks. Hot water very erratic. The boiler is just under 4 years old and I am waiting to have a new pump installed for the storage system. I have never had a boiler break down before and wish I had not replaced the original.

When it works it is great but it is not reliable which is very annoying as I located it in my loft.

Fault 81 and 91 seems to be the norm for this boiler.

4 years old ,new heat exchanger and hose for tank.

Very poor value for money, please don't bye.

I am not wasting any more money,saving up to replace.BYE BYE VAILANT

Had this boiler for three years now. Best boiler we have ever had, no breakdowns and loads of instant hot water. I would reccomend to anyone.