Malvern Timber Framed Buildings - www.malverntimberframedbuildings.co.uk

NEVER NEVER ORDER FROM THIS COMPANY, THEY WILL TAKE YOUR DEPOSIT BUT WILL LET YOU DOWN AT LAST MINUTES AND GOOD LUCK WITH GETTING YOUR MONEY BACK. I OREDER A SUMMER HOUSE FROM THEM THEY TOLD TO PAY DEPOSIT WHICH I DID AND THEY GIVE 3RD JULY FOR DELIVERY AND INSTALLATION A FEW DAYS BEFOR THEY SAID COULD NOT DELIVERY DUE TO SHORTAGE OF TIMBER AND COULD NOT GIVE A ANOTHER DATE. AFTER A FEW WEEKS OF HOLDING ON FOR DATE I ASKED FOR MY MONEY BACK, SINCE THEN THEY HAVE NOT RESPONDED TO ANY OF MY EMAILS AFTER ASKING FOR MY MONEY BACK. THE TELEPHONE NUMBER IS OFF AND FULL WITH MASSAGES. I HAVING TO SEND THEM A LETTER TO PUT THEM ON NOTICE AND THEN PROBABLY SMALL CALIMS COURT. WHY CANT PEOPLE BE HONEST AND TAKE OUR HARD EARNED MONEY. THE NUMBER OF EAMILS I HAVE SENT THEM ITS JOKE NO RESPONSE. I DONT THINK I AM THE ONLY PERSON THEY HAVE SCAMED BY THE SOUNDS OF THINGS.

After being very disappointed with my initial experience with the company with the excellent customer service from the person I dealt with and the fitter on the day, I am now a very satisfied customer. The secret of good customer service is turning a situation round and they certainly did that in my case.