Arctic Spas Frontier

I bought an arctic spa x-display model, with 1 years parts and labour warranty in the UK, 3.5 months afterwards it developed a fault with the shell peeling away.

They refused to honour the warranty and stated it the shell was damaged before they dispatched it and therefore excluded it from any warranty.

I have had to constantly chase them, they do not respond to emails, they are not interested in customer service at all.

They are now trying to worm out of the warranty and the sale of the spa, I would tell anyone wanting to buy an arctic spa, go elsewhere, other spa companies have much better after sales service.

Purchased in 2005 worst investment ever made, we had problems from the start jets were replaced regularly diverter valves wouldn't work the pumps were replaced and also the cover.

Contacted the main importer and also contacted the factory never received a response, had numerous problems with the tub leaking finally given up and now purchasing a new tub certainly won't be an Arctic spa.

I own a klondiker spa from Arctic Spa for 3 years. Onzen system is now broken down for the second time. First time, after 3 months waiting, the cell and the elctronic unit were both replaced. Now I will change to another water treatment system. The Onzen system is not reliable, and the dealer is very bad, doesn't now anything and lets you pay even during warranty period.

We paid in excess of £11,000 for this tub with the Onzen system. All the dealer will tell you is what excellent after sales service you will get!!! DONT BELIEVE A WORD my friends, we had problems from the off, I wrote to Canada and UK and the dealer, parts were held back by UK due the dealer not paying something or the other (now thats nothing to do with me, its between the dealer and UK right) wrong! anyway the dealer went bust and after paying £100 travel for UK to repair it packed in again, Weeks later it was repaired again and guess what?? its bust again. I've wrote to both UK and Canada and they wont respond???? So forget what Arctic Spas sales people tell you, once they've got your cash forget it. Oh its lovely when its working, biggest waste of money ever for a decent product but CRAP after sale service!