HORRENDOUS

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MarieClarke1111111's review of John Fowler, St. Ives Holiday Village

★☆☆☆☆

“HORRENDOUS ”

Written on: 27/08/2020 by MarieClarke1111111 (1 review written)

We had a weeks holiday booked at the John Fowler St Ives holiday park, and it was a nightmare from the moment we arrived. We were allocated chalet 299 which is apparently Gold standard....from the moment we opened the door our holiday went downhill. The place absolutely stank, the bedsheets were wet so we tried to dry them, to find the heating was broken. The kids mattresses had springs sticking out, we complained multiple times, and eventually had the mattresses replaced with mouldy ones (photos attached)
Then the bathroom sink leaked everywhere, so maintenance came out and said all the pipes have come off the wall, so they fixed that, we tried to locate the smell and found it was because at the back and said of the chalet/shed the earth and leaves had piled high and caused damp in the cladding, so they came and dug it all out. Great for a long term solution but for us the smell remained and was unbearable
Tried to book into the pool, it was closed everyday as no heating, tried to find another place to stay, but was impossible as no WiFi
Tried to stay in our room, but we all were covered in bites, and sick from the stench.
We left early to go home and were given a refund for the 2 days left on our holiday. No refund given for sticking us in a mouldy, damp, dirty shed. AVOID AT ALL COSTS!!
if you are forced to stay in this hell hole, say hi to the man in the cookhouse, he was the only good thing about our stay, the cookhouse which is nothing to do with John Fowler is a pleasant and welcome restaurant and the staff are all fantastic

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