Never again

Click here if this is your business
★★☆☆☆
2 / 5
From 6 reviews
33% of users recommend this
Click here if this is your business
  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

Tricialash69's review of Skipsea Sands Holiday Park, Yorkshire

★☆☆☆☆

“Never again”

Written on: 20/09/2021 by Tricialash69 (1 review written)

We were supposed to stay here a week we stayed one night we had no electric and our caravan sunk on the water logged pitch, the whole surrounds were over grown the trees knocked on the caravan and the hedges were a disgrace reported it to reception they wanted us to move for one night after we had unpacked to come back to this pitch before 10am the next morning as the temporary overnight pitch was booked out to someone else we said we would stay as long electric was sorted out as promised the next morning, we were assured by the maintenance man it would, next day no electrician arrived we went back to reception and spoke to a manager whom apologised to us and said she would try sort something out we went back up later as asked by her (by the way they never answer the phone) and was told she had not sorted owt out as she didn't have time .
The manager was very blasé about our stay and it came across that she really did not care that our holiday was ruined i asked her for a move she said they were full and could not offer us another pitch (funny that because i checked on their website and it said they had 2 pitches available after i spoke to her) i asked the manager if we left could we have a full refund as no point staying when we had no electric so could not use our caravan she agreed its been 9 days one reply from customer services stating they will pass on my complaint and nothing else i am so upset they ruined our holiday . I worked as a nurse on a covid ward and this was our first break it was supposed to be a relaxing time yet here i am on my first day crying out of frustration that Park dean resorts employ people whom have no care or compassion for their clients i will worn everyone i know about the way this site treats people its disgusting and i still have not received my refund which i was assured by the manager when i was leaving that she had authorised my refund!!!!!!!

  • Self Catering

    Type of Accommodation

  • No

    Is childcare available?

  • Yes

    Is there a shop on site?

  • No

    Is there a restaurant on site?

  • Yes

    Is there a pub on site?

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0