Wished I'd read the reviews - a disgruntled customer

Well after arrving at Mareton Mere we had to wait til 4pm to enter the caravan. Why so late?? i appreciate they have to be claned and you would have hoped to a good standard!!! When we did eventually get our key, we had to ring reception,the bathroom flooded after switching on the tap. The caravan needed skipping, it was dreadful, fridge only had one shelf and nothing to keep the milk and bottles from falling out. The strip veneer was all loose around the windows and floors and kept coming off. The flooring was dangerous for little ones, it was coming away from the sides. The settees were disgusting and filthy and we had to use the bedding to sit on all weekend. The bedding duvets smelt musty and could have done with being laundered, so did the pillows, laundry covers for the bedding were fresh and clean thank goodness, although we had to ring reception for more packs as there weren't enough. What was the use of complaining - we had already enquired about paying for an upgrade but were told there were non available. Pwllheli everytime, we paid the same for a 3 bedroomed caravan at Pwllheli, only a two bedded van at Marton Mere. Why???? The amusements were so warm, and the show bar carpet you stuck to. One thing though, the entertainment staff were great with the children. The bus service was an excellent amenity and used to our advantage.
I hope someone from Haven reads these reviews and acts upon them, a partial refund would be good or a free weekend at Pwllheli even better. I would certainly not recommend it to any family member, and i wished i had read the reviews first before i booked.