AVOID

Click here if this is your business
Haven Holidays, Haggerston Castle
★★☆☆☆
2.3
37.2% of users recommend this
  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

Click here if this is your business

Beach1975's review of Haven Holidays, Haggerston Castle

“AVOID”

★☆☆☆☆

written by Beach1975 on 21/08/2023

Unfortunately this park has grown too big and has got too greedy!
We stayed in one of the new caravans and it just was not ready. It had no toilet paper, no towels, a mop head but no pole, no broom, markings on the windows from installation. For the price we paid, I expected better.
The entertainment venues are just far to small now for the number of people. Want to play bingo? turn up an hour before otherwise you wont get a seat! Want a beer at the mash and barrel? Prepare to queue for 20 mins. Want some food in the evening? Order it 3 hours before you want it!
On the Saturday night, we ordered a meal from the Chopstix venue. Order via the app at 20:30. At 23:00 we gave up and went to bed without food. At 23:15 a knock on the door with the food. Disgraceful! I refused the food but collected the receipt for a refund which I would get the following day. I went to the reception in the afternoon the following day to be told I would have to go to Chopstix and get the refund from them because the manager couldn't be bothered to come to reception. I refused to stand in line for 40 mins and we just left that day. By the way, they had my phone number all night and could have rung to tell me about a delay.
Such a shame as this place used to be lovely. I wont be visiting again.

  • Self Catering

    Type of Accommodation

  • No

    Is childcare available?

  • Yes

    Are pets welcome?

  • Yes

    Is there a shop on site?

  • Yes

    Is there a restaurant on site?

  • Yes

    Is there a pub on site?

  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0