Haven Holidays, Hafan y Mor

Paid for a lodge from 3rd October to the 7th at hafan y mor lodge was filthy! Had bugs in kitchen toothpaste on walls sink ect! Paid in full for a silver caravan from 7th to the 10th of October but because I had a cough ect hafan y mor haven manager said we could not go in the silver caravan due to my coughing might be covid and wouldn't let us isolate in the lodge we were in either as they said other guests were booked to come into it the same day so the manager at hafan y mor said we had to leave the park/site and go home with no refund so did not even get refunded despite the fact that haven manager made us leave we did not want to leave! And wouldn't give money back despite making us leave! So Paid for 3 nights in full to be told we couldn't stay any of the nights! Rude staff! Appalling attitude to guests by staff! Haven should be ashamed!

Apartment!!!! More like a block of flats that need a bomb putting to them, smelly, unclean, can't even stand up in the shower it's that small! Manager wring attitude towards her customers! This is are second visit and will be are last! Poo all over the floor in the changing rooms! Just overall disgusting!

Had a fab short break very clean modern van excellent facilities

We have just came back from our holiday. This was our 1st visit to Haven Hafan y Mor in our touring caravan. We have stayed at haven in Blackpool a few times, which isn't a patch on this haven!! The pitches are very good & spacious & well maintained we had our dog with us as did many other people, all dogs seemed well behaved & no mess anywhere:-). We had lovely weather which was great. Staff all seemed friendly and there is a Burger King , Pizza & chippy on site. As expected there a bit overpriced . The arcades cost you a fortune but it kept the kids happy. There was plenty to do for children from parks, bike karts, Go karts & activities etc. The swimming pool was a huge hit with the kids, slides , wave pool & rapids they loved this. It does get busy though. Overall we all enjoyed the holiday and will be going back again.

The reason I never gave this holiday 5 stars was down to the bathrooms on the touring side!!!

The bathrooms are very clean BUT the showers are sooooo annoying you have to press the button every 11 seconds ( that's no joke) for the water to come back on, this drives you mad, also there is no temperature setting so you have to have the water at there temperature . I found it to be on the hot side.

Also there is no shelf or holder to put any shower gel or soap on ,you have to lean out and put it on the chair in the dry area as there is no shower curtain or on the floor!!!!

They could do with a mirror in the dry area & a shelf for a hair brush etc, not everyone likes to put there stuff on a wet floor.

Also the partitions gaps separating the showers you could see through the gaps in to the next showers dry area & even through the door gaps only a tiny bit but you could see through them :-((((((

I spoke with a few guests on the touring side & the shower room facilities where there worst problem and only problem.

Oh and if your not off your pitch by 10am your charged £5 to stay till 12, they come round about 9:50 to check if your going to be off in time.

Hello! bdedecd interesting bdedecd site! I'm really like it! Very, very bdedecd good!

We have stayed here on numerous occasions and finfd the site the best in the Haven Group, pleanty for the kids to do the pools is fantastic.

Will always recommend this site.were second to none.

All that stop against this site was the weather but the facilities

Clan HB Derby

we have stayed at hafan y mor for 6 weeks over the past four years and we love it, you get what you pay for as far as accommodation is concerned, go for a deluxe caravan or higher, the staff are helpful and friendly, the kids love it and so do us adults, we never want to go home, hence we are buying a caravan here this year!, we love that you can stay on site and not get bored there is so much to do swimming, sea fishing, chilling on the beaches or in the sea, club houses, boating lake, pedal carts, go karts, crazy golf, loads of water activities, arcades, shops, restaurant, pizzas, fish and chips, burger king, yes some of it is a tad expensive but you can shop at asda or iceland in pwllheli, and lidl, aldi or tesco in porthmadog.

the towns around the holiday park are lovely, We stop in caernarfon on the way there and back, we have been to port meirion to, cant wait to go back again and again, might see you there!

we arrived earlier than our check in time and went in the office to see if we could have our passes early which the helpful staff gave us our keys early and let us check in, we went to the 3 bedroomed chalet (comfort plus) that we had booked and it was fantastic, looked and felt just like a log cabin and was very modern and had everything we needed, it was very clean and fresh smelling and the beds had been made to a high standard, we had a lovely veranda with table and chairs and a gorgeous view over the sea to snowdownia, the beach was a few min walk whick is its own private beach, i suggest anyone going there take some sandals/pumps/crocs etc as its quite rocky with lots of pebbles, still very nice though, we went to do some shopping as we were self catering but we found the shop expensive so we went into pwheli which is down the road and went to asda where we kitted ourselfs out with everything we needed, we were there a whole week so we managed to fit in the mash and barrell restaraunt which was very nice with a good veriety of meals and also a childrens menu, we also had a couple of breakfasts there too which was very nice and satisfying, we tried the fsh and chip shop which was lovely, burger king was the same as every other burger king, the evening entertainment was good, but the bar was a little on the expensive side,( a little tip take a hip flask filled with your favourite tipple and buy a soft drink to add to it lol, ) crazy golf was fun, the pool was fantastic, lots going on for tots and young children, the charictures were fun, starbucks coffee house was lovely for a nice cuppa after swimming, the park was clean and tidy and staff friendly and helpful, the park itself is in a great location where its easy to go on many many day trips out, we are going again this summer and fetching friends with us, i have requested we are neighbours and hope they rise to our request, i would recommend to all, if you are just about to go and are reading the reviews before you go, dont listen to the ones who put this place down as they just seam to be picking at little things, go and enjoy yourselfs, we have been to many haven holidays and this so far is the best.

Hafan Y Mor was a excellent holiday from the moment we got there! i went with my boyfriends family and had a fantastic week! we got the train down there which was a bit of a pain but on the upside had lovely views on the way there. The accomodation was lovely and we were right next to the beach which was a plus side! There was loads to do and didnt even have to leave the site for the whole week. All the facilities on the park were excellent and kept the kids well entertained! This is definatly a family holiday and cant wait to go back in june!

This was a five day break for myself and two children (age 12 and 8). Check in was quick and we were half board so had booked a chalet for the 5 days. The Chalet was clean and basic and close to the restaurant and swimming pool. The food was ok, the kids liked the idea of helping themselves and I enjoyed the salad bar. There is lots to do for the children and and this is where this holiday site excels. We had full days and so did not bother with the night-life (which is atypical holiday site entertainment).

We enjoyed the five days and had lots of good weather.

My only moans are

1. I thought I was being clever purchasing the activity passes online prior to arriving- this was a waste of money-as many of the activities are £4 whereas pre-booking we paid £5 per activity. Also the kids were dissapointed as all of the water-sport activities were fully booked already. I would suggest you book these activities on your first day.

2. On the day of checking out we were to vacate our chalet at 10am. I packed the night before so that we could go for our breakfast and then come back to the chalet to have one last check to ensure we had not forgotten anything , go to the loo etc. We went for breaky at 8.45am and got back to our chalet at 9.30am and suprise suprise the cleaners were already in there and had been in there for a good half hour by the looks of it as they had done the beds and bathrooms. Very frustrating- as we were unable to do a final check, and go to loo before our long journey home! I had a word with reception and she just said that if your chalet looks empty then the cleaners come in before 10am. This should be changed and 10am should mean 10am and I would imagine lots of people end up leaving phone chargers etc because of this!

Overall a pleasant holiday-but considering it cost £750 for the three of us for 5 days half board- there should be more things to do free during the day-time.