Took my money/filthy lodge/rude staff

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Haven Holidays, Hafan y Mor
★★★☆☆
3.1
From 128 reviews
58.0% of users recommend this

  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

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Misslisa1987's review of Haven Holidays, Hafan y Mor

“Took my money/filthy lodge/rude staff”

★☆☆☆☆

written by Misslisa1987 on 28/10/2022

Paid for a lodge from 3rd October to the 7th at hafan y mor lodge was filthy! Had bugs in kitchen toothpaste on walls sink ect! Paid in full for a silver caravan from 7th to the 10th of October but because I had a cough ect hafan y mor haven manager said we could not go in the silver caravan due to my coughing might be covid and wouldn't let us isolate in the lodge we were in either as they said other guests were booked to come into it the same day so the manager at hafan y mor said we had to leave the park/site and go home with no refund so did not even get refunded despite the fact that haven manager made us leave we did not want to leave! And wouldn't give money back despite making us leave! So Paid for 3 nights in full to be told we couldn't stay any of the nights! Rude staff! Appalling attitude to guests by staff! Haven should be ashamed!

  • Self Catering

    Type of Accommodation

  • No

    Is childcare available?

  • Yes

    Is there a shop on site?

  • Yes

    Is there a restaurant on site?

  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

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