DO NOT STAY HERE!

I am extremely disappointed with our recent stay at the Ocean Hotel Bognor Regis! The staff at the hotel stole property from my room!
A member of staff entered our room whilst I was still a paying customer and took my GHD hair straighteners.
My partner had an allergic reaction to something overnight in our hotel room, went in to anaphylactic shock and was rushed to hospital so we made the decision to leave a day early. On the way home (late evening) I realised I had left my straighteners in the room. I immediately called the hotel. The receptionist told me not to drive back and that a member of housekeeping would contact me the next morning to organise them to be posted back. A week later after daily phone calls to the hotel that just rang with no reply we were finally told that the straighteners have gone missing and they have refused to do anything about. We also received information from the head office that a member of staff had actually entered the room on the evening we had left which would've been some time after 10pm! Most likely to take my straighteners!
Head office were not at all helpful and said they were not willing to help us in any way with this matter. Not what I would expect from Butlins at all!
We really had hoped to resolve this situation amicably with Butlins as we have enjoyed our previous stays at the resort but because of the way we have been treated they have left us with no choice now but to contact the police and report this.
This has really opened my eyes to the type of organisation that this is, where customers are treated with such disregard. Butlins were not willing to follow up internally at all, and instead choose to leave it down to the customer to have to resolve a matter that I feel Butlins should hold responsibility for after I put my trust in members of staff employed by Butlins.
It is a real shame that I now would not return to this resort as I would not feel as though my belongings were safe.
I also found out afterwards that a similar situation had happened with another guest at this hotel, around the same time we stayed there and all his clothes went missing from his room!