written by on 28/02/2022
The room we were given was disgusting. It was extremely dirty, mouldy, rusty and fitted fixings were wobbly and very unsafe. I complained at the time; however the room was not cleaned again, they just wiped the floor. The shower had to be replaced and the hot water in the sink was too hot it was not safe to use.
There was dust everywhere and food packets left in the room. The heaters were burnt so were too hot to touch.
The bed was very old, dirty and no springs left in it. We ended up staying one night out of three and was very expensive for what it was.
Lack of activities as the outside rides were closed so there was very little to do.
We will not be returning.
Lack of empathy and customer service was non existent.
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