burns itself out after an hour

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stillfirm's review of The Curve by Flavel

★☆☆☆☆

“burns itself out after an hour”

Written on: 22/04/2016 by stillfirm (1 review written)

first of all, the customer service gang wont do anything like send any kind of engineer unless it has been serviced. even then, i struggled to get anyone out to look at it. and when I did, he said to keep an eye on it, gave me his number and despite ringing him and cusomter support, i never saw him again.

Basically whilst it looks good and chucks out a decent amount of heat (and doesnt need an airbrick) it gets to a point where it just blows itself out. The pilot light starts to flicker and that's it. We've replaced the pilot assembly, no difference. Once it's gone out, you can get it to light again, but it lasts perhaps for 10 or 20 mins before extinguishing itself again.

Dont bother. Spend £600 in a better way.

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Ttt125's Response to stillfirm's Review

Written on: 08/10/2017

Totally agree with this review, l spent £600 on this fire plus £125 fitting. Turns itself off for no reason then won't light again. I will never buy anything from Flavel again. Do thay not test there gas fires before going into production ? Thay must not have a quality control department. Stay away from this fire and stay away from Flavel. Thay cost me £725 and I need to BUY a new fire.

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