Unbelievably bad!

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Guest's review of Complete Energy Europe Ltd - www.completeenergyeurope.com

★☆☆☆☆

“Unbelievably bad!”

Written on: 01/06/2016

Like the other reviewers I have lost £7000 paid as a deposit. Initially I was told by sales rep installation would be a month - then by the surveyor about 8 weeks. The reason for the large deposit - 50% - was the need to order the supplies up front. As I had no contact after 8 weeks I contacted them - eventually - and was told they were waiting for an upgrade - and was given a definite installation date of beginning of February - 4 months after order. I contacted them again end of January and was told the new upgrade was just coming in and I would be informed of the new installation date. I wrote a letter of complaint and they didn't have the courtesy to acknowledge it, never mind answer any of the complaints. I managed to talk to a manager who gave me another 'definite' installation date of 14 March - confirmed by email. I phoned 10 days before and was told the installation team would arrive 8.30 to 9am. Surprise surprise no one arrived! I again phoned and snother manager said he would phone back - he didn't. I wrote again - no response. My solicitor wrote again no response.
This is a company that has no interest in customers - KEEP WELL CLEAR OF THEM.

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Johndough999's Comment

Written on: 09/07/2016

They are not a separate company to Zefro they worked in partnership with the call centre the call centre has been closed down but if you are having trouble tracking them they are now using the name Warm House and are in St.Helens tricking old people. Hardshaw Centre St.Helens.

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