Benenden - They didn't want to know!

2.5 / 5
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hySnyder348's review of Benenden Healthcare Health Insurance


“Benenden - They didn't want to know!”

Written on: 06/06/2020 by hySnyder348 (1 review written)

I had been a member for nearly 30 yrs with cover for my wife and two sons. I'd only used their serives on three occasions.

A few years ago, I was referred to an NHS consultant by my GP. As there was a lengthy wait for the NHS, Benenden agreed for me to use a local private third-party consultant. After the first consultation, it was obvious that the consultant was attempting to get as much money out of Benenden as the system would allow. He asked me what the maximum amount would be and then proceeded to suggest tests and treatment up to this amount. My wife, who is a specialist nurse, confirmed my fears that mutch to the tests and treatment were not necessary, and some was even contradictory!

I reported this all to Benenden and also informed them that I was uncomfortable seeing this consultant again. To my amazement I was told that if I stopped seeing him, I would not be eligible for any other service for the same condition, even if I chose to attend their hospital! I argued that this was wrong as I was not only safeguarding myself by exposing this consultant but also protecting Benenden from a clear fiddle.

As others have already said, Benenden investigated my case further when I complained but upheld the original decison.

As a result, I have since cancelled my membership.

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