From long locks to Stepladder/Lego layers!

Click here if this is your business
★★☆☆☆
2.1 / 5
27% of users recommend this
Click here if this is your business
  • Value For Money

sdMorris313's review of Toni & Guy

★☆☆☆☆

“From long locks to Stepladder/Lego layers!”

Written on: 30/03/2022 by sdMorris313 (1 review written)

I went to T&G in Stafford and I was really nervous because my hair was so long and I don’t like getting it cut because of the tragic hair stories out there. I took a leap of faith and the stylist was nice and seemed to listen to me. She cut about 5 inches away and then processed to layer it (asked for long layers) what a bloody mistake.
She cuts it all and then blow drys and straightens it and I genuinely saw no issues as she pushed it back and put serum on to essentially hide the mistakes.
I have a huge step in my ‘supposed’ front feathering.. an actual upside down L shape. It’s a severe haircut. Don’t recall ever being butchered like this. I sent an email to client care explaining I was really upset and felt conscious so requested a refund. Couldn’t give me a refund as they quoted trading standards “if it’s faulty it can be fixed” basically telling me to go back and they would rectify it. I said nahhh keep the 50 quid!. Disgrace, cried for 2 days. never felt so bad. Do not go!!!! Gonna take 1 year or more to rectify this disaster.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0