Don't go to Toni&Guy

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MoonlightO's review of Toni & Guy


“Don't go to Toni&Guy”

Written on: 29/05/2019 by MoonlightO (1 review written)

I have been living in London since 12 years now and Toni & Guy is the place where I have always cut my hair. Amazing hairdressers, I was always happy with my hair cut, they always have done what I was asking for, adapting the cut to my face features and my hair type.
Unfortunately in the last 3-4 years every time I go to Toni & Guy I ended up very disappointed, they don't do anything I have asked for and they completely ruin my hair, they find silly excuses like my type of hair are not tick enough for that cut or the other, and even showing a photo of myself with a cut of 6 years ago they say my hair change with age! I cut my hair once or twice a year, the last time, now, I have been waiting more than one year to grow them to repair the hair from the last cut and hoping to do a nice one. Unfortunately, because my memory of how good Toni & Guy was in the past, I made the decision to go to another Toni & Guy, in Islington, London, thinking the last 3 or 4 times I was just getting the wrong hairdresser, but I ended up very unhappy again. I went back and I asked a refund to be able to go somewhere else to cut my hair short, but they refused, even if they agreed my cut wasn't what I have asked for ( a Kind of a long Bob with a more sided fringe ). I had to try again with another guy in the saloon, and how I was expecting the cut is still awful but shorter. Fed up enough and thinking it wasn't fair I couldn't chose to cut my hair where I wanted, I asked again for the refund but they told me I had to refer to the head office! I had to call the head office and to explain the situation, and now they are INVESTIGATING THE CASE!!!! This is absolutely ridiculous! I don't know what happened during the years with Toni & Guy but there isn't the quality of hairdressers there was before, I pay £70 but i wouldn't have anymore a cut from them no even from free ! They just ruin your hair. DON'T GO TO TONI & GUY, it's just a gamble now!!!

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