Roko Chiswick - A Great Disappointment & Shame

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★★☆☆☆
2.1
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TV61's review of Roko Health Clubs www.roko.co.uk

“Roko Chiswick - A Great Disappointment and Shame”

★★☆☆☆

written by TV61 on 02/07/2015

I have been a member at Roko Chiswick for about two years and live locally.

Since joining we are now on our 5th General Manager and third Gym Manager.
There has also been constant turnover in the front desk staff, who are paid and treated poorly. The sales staff has also completely changed numerous times.

Some of the staff really try, but the chain management is horrid as they don't care about the members and do very little maintenance. The District Manager only cares about the figures and invests only what is absolutely necessary. It's not at all unusual for machines or the air conditioning not to work.

The class instructors are also paid and treated without respect and there's been a lot of turnover there too, which infuriates the membership.

Many members have left and gone to Chiswick Pools, which isn't bad value for money.

Roko Chiswick could be a really good club. I just wish they would sell it to someone who knows what they're doing and willing to invest. The atmosphere can be quite depressing and there is no quest for excellence whatsoever.

All in all, quite a sad story.

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