Pure Gym Reviews - www.puregym.com

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Latest Reviews

★☆☆☆☆

“Terrible Gym”

Written on: 21/10/2020 by 412Nelson (1 review written)

Extremely poor, do not recommend this gym whatsoever. Also when memberships have been frozen you get charged without warning again. Avoid!… Read Full Review

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★☆☆☆☆

“Short term, short-sighted strategy which will cost...”

Written on: 30/09/2020 by Isabel.Santos (1 review written)

This just goes to show how Puregym is desperate to take any money they can, to compensate for the losses caused by Covid-19, regardless of whether it is lawful to do so and the bad reputation they are earning. It is a short term, short-sighted strategy which will cost many customers due to bad publicity. I have tried to call the Puregym team during the month of May to cancel my membership; however, due to the furlough of many, if not all of the team members during this period, having been… Read Full Review

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★★★★☆

“Membership renewals”

Written on: 30/01/2020 by winniebuck (1 review written)

I would like to thank the assistant manager at Rochdale gym for sorting out my annual membership renewal.He was far more mature than the totally young and inexperienced call centre staff at Leeds who haven't got a clue… Read Full Review

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★★★★★

“Good value gym”

Written on: 07/01/2020 by 1969Whitaker (1 review written)

Great value gym with all the facilities I need, staff are always friendly & helpful. I have been going to this gym for over 25 years & I must say although PureGym has been the cheapest membership at this premises it doesn’t lack quality of service… Read Full Review

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★☆☆☆☆

“Noise levels at Bentley bridge pure gym”

Written on: 01/10/2019 by KaileyMcDonough337 (1 review written)

Absolutely Disappointed and annoyed at the loudness of the music Being played in the spin class this morning. Only two people attending the class so why the need for the volume to be so high. I had to remove my ear phones as their was no point having them in due to not being able to hear what I was playing. I did speak to a member of staff who was polite and said that the music was probably set at that level from the night before . Obviously no volume controls on the system then. It might… Read Full Review

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★☆☆☆☆

“Pure Poor!”

Written on: 01/07/2019 by Treatmewell (1 review written)

One star is too high! Absolutely shocking customer service! Visited the Regent Street site to see what the setup was like, as was hoping to register. (Visited the Puregym on Call Lane where staff were helpful and friendly and showed us the facilities). At the Regent Street site, had to wait approx 20 mins for someone to answer the buzzer. A young, ?bleached-haired girl eventually came to the door (obviously after customers had been kind enough to let them know there were people waiting)… Read Full Review

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★★★☆☆

“Showers , Hunslet leeds”

Written on: 21/06/2019 by Bbm52 (1 review written)

The showers need sorting , when your having a shower they flood, and you have to wait for than to drain, I mentioned it in the last couple time , but still nothing done , some of the lockers need replacing as they look like they been forced open in the past… Read Full Review

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★☆☆☆☆

“Classes ALWAYS late or cancelled”

Written on: 13/05/2019 by VivianaShaw262 (1 review written)

I joined Puregym because they always mention their 50+ classes per week in all of their advertisements. After 3 months of trying to attend 4 to 5 classes a week, I can safely say there have been just TWO occasions where the class has started at the scheduled time. Not to mention at least one a week has been canceled last minute. Puregym Camden has a complete disregard for their customers and their lives when it comes to their schedules, the classes are booked back to back so there is no way… Read Full Review

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★☆☆☆☆

“Disgusting, Pointless Booking System”

Written on: 06/04/2019 by What3ver (1 review written)

Recently joined the new Lichfield branch. Tried for TWO DAYS to attend class only to be constantly told that the class was not able to be booked. then the class was full! Those on a "standard" membership have NO chance to book a class as those on a higher membership take all of the places. Wouldn't recommend, ever… Read Full Review

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★☆☆☆☆

“Greenwich gym dirty + careless trainers”

Written on: 28/03/2019 by Aubrey223 (1 review written)

I had been attending Greenwich PureGym regularly, and for more than 18 months happily under the guidance of a trainer I met there. Then he started putting pressure on me to do more, (I was already training 4-5 times a week on various things) making clear that the standard I was at wasn't good enough, especially on squats. One wonders why he didn't make this clear at the BEGINNING, when I was in much worse shape. Unfortunately, I listened, upped my training intensity (a move he was well aware… Read Full Review

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★☆☆☆☆

“BEWARE: Offer a "free" month, but charge you immediately ”

Written on: 05/04/2018

BEWARE: Offer you a free month, but then charge you immediately! Got an email offer for Pure Gym, boasting of offering "1st Month Completely Free, Plus £0 Joining Fee, No Catch!" Understandably, I thought it was a good deal, so I went to their site, filled out all the necessary info & signed up. I get to a confirmation page, it tells me I won't need to pay anything, and that the 1st monthly payment won't be until the next month, if I choose to continue. So I use the gym as normal, quite… Read Full Review

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★☆☆☆☆

“Health and safety is shocking, as is cleanliness and...”

Written on: 03/03/2018 by MrCraigFox (1 review written)

I've been a gym member in Total Fitness, Council leisure centres and many more. I thought I'd give pure a try and went to the one in Bury. I know this is minimalistic and uses hardly any staff etc, but c'mon guys you should have some standards! I didn't expect it to be amazing, but there was no excuse for this. There where weights and other gym kit/clothes all over the floor unoccupied, people where tripping up on them, and the very few staff that where there just walked passed them not really… Read Full Review

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★★★★★

“Great trainer - Pure Gym The Oval SW9”

Written on: 06/01/2018 by MarisolAndrews (1 review written)

I loved the digital studio/gym and was able to use it for the video yoga classes. I also attended a Legs, bums and tums class which was a challenge but really rewarding, she is an inspiration and I got through the class… Read Full Review

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★★★☆☆

“Cold training area.”

Written on: 29/12/2017 by davyoh (1 review written)

I am a member of Pure Gym Bangor Northern Ireland. I placed a review on their site about how cold it is in the changing area. The next day they removed it what is the point of doing a review if they control when someone is being negative and they do not like to hear the truth. The following is my review. Have been a member since it opened and the only complaint that I have is that management do not seem to care how cold it is in the gents changing room. There is one small heater on in the… Read Full Review

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★★★★★

“Outstanding Instructor Camberwell Friday 9.15 Pure...”

Written on: 27/08/2017 by Theresa14 (1 review written)

Great instructor giving me the most challenging bootcamp class ever. Brought my workout up to a whole new level with fun exercises and lifting weights that I did not know I was capable of. Everyone in the class is incredibly friendly as the instructor had us working in pairs encouraging and supporting each other. This gym instructor has great attention to detail he always emphasises the need to use the proper technique with explanations of the impact and the exercises he is giving us to do… Read Full Review

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★☆☆☆☆

“PureGym Regent Street Leeds a Month on and already Bad!”

Written on: 17/07/2017 by tgNapier94 (1 review written)

One Month after opening and PureGym Regent Street is sliding down a very Slippery slope! 1, Deputy Manger who appears to not know what a 'open door policy' is? Her door is Always Closed to customers (Members) and trainers alike! Goes around rarely in the gym but when this deputy manager does its with No Polite Friendly engaging personality! 2, Trainers paid £7.50 an hours are Not Friendly and engaging anymore apart from two guys who are both Friendly, Highly professional and Qualified… Read Full Review

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Treatmewell's Comment

Written on: 01/07/2019

Two years on there is no improvement! Absolutely shocking customer service!

Visited this site to see what the setup was like, as was hoping to register. (Visited the Puregym on Call Lane where staff were helpful and friendly and showed us the facilities).

Waited approx 20 mins for someone to answer the buzzer. A young, ?bleached-haired girl eventually came to the door (obviously after customers had been kind enough to let them know there were people waiting). Her attitude and excuse was appalling - she wasn't working and had a client to see. Her tone and whole manner was rude, disrespectful and unprofessional and I told her so. She seemed to miss the vital point that we were potentially new customers. I told her to stop with the attitude and we would wait to see someone else. What is seriously clear is the lack of staff!

A few minutes later a short black guy apears, obviously intent on supporting his colleague and came out and stood way too close to me trying to intimidate me. He backed up her excuse but added that usually a sign is put up on the door to let people know if ?staff around etc. Oh dear! Customer Srevive non-existent. I signed on on the electronic form and was shown the facilities.

Totally dis hustled with the treatment here and something needs to be done about the poor level of customer service - the stafF clearly have no clue.





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★☆☆☆☆

“Unsafe Putney, poor management”

Written on: 05/05/2017 by Trevino421 (1 review written)

I was assaulted at this gym by 2 members and management allowed them to stay on as members instead of terminating their memberships as per their own gym rules. Management were very slow to investigate and had to be chased numerous times (still ongoing after 8 weeks) and the cctv coverage of the main parts of the gym is inadequate. So if personal safety is important to you go elsewhere (as I did). This was inevitable resulting from a more general problem at the gym - lack of enforcement of the… Read Full Review

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★★☆☆☆

“No hygiene at highgate”

Written on: 24/04/2017 by 240Hurley (1 review written)

The basic hygiene at highgate pure gym is overlooked, this gym does not provide sanitising spray or paper towels to wipe down equipment after usage, they do not require member to wipe down equipment after leaving it wet in sweat. There is never any toilet paper in the toilets and the sanitary bins are always overflowing its disgusting! There is no where to hang or place you water bottle when using the toilets your expected to put on the toilet floors. The manager need to take a hard look at the… Read Full Review

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★☆☆☆☆

“Pure Gym Hunslet Leeds”

Written on: 15/03/2017 by Brooksy37 (1 review written)

Been going to this gym for a year or so, now decided to leave. Made complaints to staff about the poor state of cleanliness of showers and locker room. Mold in tile grout and shower cubicles dirty with body hair, fluff and old shower bottles. Eventually they had a refurb of showers but although they are slightly better they dont get cleaned and the same issues with standards remain. Additionally the lockers appear to be damaged and not repaired more often these days. Had high hopes of this… Read Full Review

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★☆☆☆☆

“Woking puregym Rudeness staff and terrible manager”

Written on: 24/02/2017

Absolutely disgusted if you forget you pin to enter you will be taken as a intruder if not worse , manager, i cannot believe is a manager of anything , terrible you pay less but the staff not all of them are just rude , no manners is a no no , if carry on with this managers I believe will close soon… Read Full Review

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