Freezing of account because of gym closure (Coronavirus)

Hi I am a current member at energy fitness Stockton on tees I have concerns about the direct debits on the monthly gym membership naw that the gyms are naw closed duo to the on going corona virus concerns I have trayed to phone you I have even emailed but I have had no reply regarding the freezing of my account I have been online and all the other local gyms in and around the teeside area have Automatically put a freez onto the customer accounts which is very reassuring for there customers and tbh a good service and definitely a peace of mind but you have not stated wether or not you have automaticity frozen members membership which all the other gyms have done automatically you have left a little message somewhere on Facebook that anyone who would like to discuss options on freezing account come in at weekend not everyone is on Facebook and it should not be an option to discuss freezing the membership this should of been done Automatically like other gyms have done so my question is have you Automatically put a freez on members direct debit whilst the gym is closed ????? And if you have not then in a way this is not good customer service so am hoping I am wrong and you have followed the lead of the other gyms who have Automatically put a freez on other members accounts please clarify my concerns because most of us have been financially effective by the corona situation and last thing anyone wants is to be charged for a service which is not available thank you