Management don’t care about members

If I could give it less than 1 star I would, I have been a member now for over a year and generally had no issues with the club we are there 7 days a week and have added extras to include tennis and swimming for the kids, and get on with all the staff and members.

That was until the night of the Halloween party put on by the gym, where things started to spiral out of control and have now escalated more than then needed to.

On this night my partner was assaulted.

We returned to the gym on the Sunday to find out that the gentleman in question actually works for the company as a lifeguard. My partner was immediately uncomfortable with the situation and felt nervous.

We reported this to the management team at the gym whom said they require a statements from myself and my partner, in order to have this dealt with straight away we emailed the statements the same day.

After this we had, had no correspondence from them and the staff member was still present at work for days after this. The first correspondence we had was an email to inform me that I had been suspended from the gym under one of there May clauses due to assault on a team member (pushing him).

No calls of emails or anything to ask how my partner was in the situation, daily she is upset about the incident and I have to console her, she is anxious and depressed. This is not how she should be feeling.

Sri nearly two weeks on we have had no emails calls, or messages from the gym with an update. When we try to call the managers are free and then when are names are mentioned to them all of a sudden they are busy and can’t talk.

This is not an experience that we should have had, and the dismissive way in which we feel it has been dealt with is no justifiable.

I cannot express how disappointed we are in the way this has been dealt with.

And yes the police have been involved, and this has also been reported to the local papers.

We should not be made to feel the perpetrators in this, seems they are looking after their own and using the pushing of a member as a scape goat to usher myself out of the gym.