David Lloyd Acton

1.4 / 5
12% of users recommend this
  • Value For Money

ChadChase157's review of David Lloyd Leisure Health Club - www.davidlloyd.co.uk


“David Lloyd Acton”

Written on: 10/11/2020 by ChadChase157 (1 review written)

Good facilities, but way overcrowded and exceptionally badly managed.
When i was joining in 2018 i was told that the price (£145/month) was going to remain the same for the whole duration of my membership. Now it is £160. When challenged by myself and other members who joined at the same time, (before the club was open), the management response was “if you don’t have it in writing - forget it”.
At the joining point they also promised that the changing rooms for adult members are separate from the families, however it is not true and all the changing rooms are overcrowded with kids.
During the covid DL has been extremely crowded. To secure their profits, the club has introduced various cheaper offers (£200 for 3 months etc), which, together with cutting down amount of classes and shortening the opening hours, led to the club becoming really uncomfortably overcrowded. During all this time club continued changing the existing members the same fees and refused to freeze the membership without a 25% a month fee.
At the same time the management kept sending us hypocritical emails about how they care about members health, social distancing and safety, completely ignoring the fact that people were literally on top of each other in changing rooms, gym, pool and jacuzzi, especially during the hot days.
The club has 4 outdoor courts and 4 courts that are covered by bubble for the winter months. When you join, they state that the courts can only be used by platinum members, however they neglect to inform you that there are endless tennis classes for kids that they run in the bubble and that the coaches can block out chunks of time for private lessons, which makes it very difficult to book the court time that you want: you have to hunt for a slot 8-9 days in advance, and when you get on court, you might have a noisy kids session next to you. Besides (confirmed by receptionist) the club seems to also sell the court time to general public for £10/hour, which makes platinum membership nonsense.
Many members, including me, handed their notice during the covid time only because of how disastrously badly the club was managed. It is generally very badly managed, but the crisis has shown the worse of it.
Saying all that, the club has some very nice people amongst the stuff, who are friendly, professional and create good atmosphere. They just need a different management team.
If by any chance, you are thinking of joining, make sure, you get all the promises in writing! Doesn’t mean the club would keep them, but you would be able to leave without the ridiculous 3 months notice.

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