Avoid this gym group at all costs

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ssmyth14's review of Anytime Fitness www.anytimefitness.co.uk

★☆☆☆☆

“Avoid this gym group at all costs”

Written on: 23/09/2021 by ssmyth14 (1 review written)

We signed up for the Anytime fitness gym in Leeds but highly recommend you avoid the entire group.

Compared with their competitors, the gym has less equipment and it was not very well maintained. Anytime Fitness also allow 3rd party suppliers to try and sell things such as supplements to their customers while you are trying to work out which is simply annoying.

But more than this, their customer service is awful and they ask you to sign-up for a restrictive 12 month contract. They double charged me for my first months fee and it took over 1 month and lots of chasing to receive a refund. Unlike other gyms, they also have a Customer retention team which indicates some of the problems they are facing, the team are very unhelpful.

Overall, groups like Puregym are cheaper, more flexible and have better equipment. Anytime fitness appears to be a grubby, cash focused small business and I was really happy to pay the early termination fee to go elsewhere (they wouldn't let me cancel otherwise even although I moved back to Scotland!).

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