ABSOLUTELY AWFUL

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Yesim22's review of Summer Garden Buildings - www.summergardenbuildings.co.uk

★☆☆☆☆

“ABSOLUTELY AWFUL ”

Written on: 14/04/2022 by Yesim22 (1 review written)

What ever you do don’t use this company!!! this is an update as the 1st bad review i put on was mild compared to the recent experience with them. they sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics i have attached. their solution to the broken and faulty part was not to send the panel replacement but to send me the slats. This would mean me almost taking a whole side of it apart to fix it. i asked for replacement panels, but i had to chase. Over 3 weeks in and they still haven’t dealt with it. they take your money quickly but when you have a problem they take ages to get back if at all! I chased them loads calling and emailing and today was told that as i had emailed many times it wasn’t helpful and slowed them down!!! I have an answer to that… deal with the problem. Hilariously he then agreed he would have done the same if it were him?! so apparently the first feedback i gave here was seen by the boss and the guy that occasionally got back to me said that because i wrote this it had put them off dealing with the issue! the words used were “if we have a review that’s useless, we tend to be pretty useless. ” they said they would look at it again if i’d agree to take my honest review off here. That shows exactly who you are dealing with. I have proof of these conversations. the guy then got back to me today and they decided again that they would send just the slats. So that’s me repairing their faults. When i said i wasn’t willing to spend my time repairing their faults departing words were and i quote…. “ i said i’d ring, sorry it wasn’t with better or appropriate news but hey ho”. i agree with his use of the word “appropriate”! when i said i’d complain to trading standards he said it wasn’t relevant. I went on to say ‘perhaps the consumer act’ he said it was probably extinct? i told him i would update this or suggested perhaps his boss  would like to speak to me? Apparently he’s the one who decides the policy but gets others to act it. i’ve spent a fair amount of my hard-earned money with these people and they have been one of the worst companies i have ever come across. please, what ever you do spend your money with another company. There are loads out there. They cannot be worse than this one! Read the other rotten reviews they’ve had. I wish i had too. i may seek legal advice as i feel so strongly about the rotten products and service i have received! What company supplies faulty and damaged goods and expects you to spend your time fixing it for them???

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