Rossos Restsurant in Manchester Service Goes Down Hill

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Annlawry's review of Rosso, Manchester

★☆☆☆☆

“Rossos Restsurant in Manchester Service Goes Down Hill”

Written on: 03/12/2017 by Annlawry (1 review written)

I never thought I would be writing this review as Rossos has been my favourite place to go in Manchester for some years and we have been many times and always go on a special occasion of which we did Saturday 2nd December for my birthday and was dreadfully disappointed we booked for 7 but the traffic was really bad so I telephoned to say we would be 5 mins late we were told no problem as they were just starting to get the tables back on arrival we were asked to go to the bar and they would advise when the table would be ready no problem had a nice cocktail we sat down about 30 mins late which we did not mind ordered our food service was slow in comparison to previous times it was obvious they taken to many booking and a number of people were complaining apart from this all was going fine my husbands meal came wrong but speedily corrected my food and the veg were not very hot but we overloooked this as our friends food was ok
We asked for the desert menus and asked for a bottle of verve champagne to go with the deserts to be told they needed the table back so they would bring the desert and we would have to have the champagne in the bar I advised that we wanted it with the desert as it was not our fault they were running late as the service had been slow he advised that they needed the table I asked for the main manager to be told he was to busy I advised that if we could not keep the table to have our deserts and champagne I would not pay the bill as this was begging to spoil my birthday evening he brought the deserts no verve had to ask 3 times for it arrived as we were getting ready to leave as my friend told me he had asked for a cake and candles for my birthday to then be told when he asked for it they were to busy I took 1 mouthful of champagne and we got up to go to the desk to negotiate payment the waiter came running in front of us and went to the bouncer to tell him to watch us I was furious and said I am not paying now I asked for his name and the manager he refused his name but I was told he was a manager and the main manager was busy after 15 mins of rowing he agreed to knock iof the champagne but we had not drunk most of it anyway I wanted further discount for spoiling my night but he refused my husband agreed to pay if he gave us his name which he did I paid was rude and swore at him for ruining my special. Night which I apologise for but that's how mad he made me I hope the owners read this review as this has come from a previous loyal customer as you need to remember visits to your restaurant is more than just the food it's an occasion

  • Italian

    Food Type

  • Over £25

    Average cost per head

  • Once or twice a year

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  • Quality of food

  • Value For Money

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