Appalling service

Pg2 on opening the package would not go,had a faulty hand control,(they had already put a new one in the package)I wonder why,it’s around 10 months old, the motor would not freewheel when lever on motor disengaged,phone the owner he said send me your e.mail address and I will send you instruction how to resolve the problem,No E.mail recieved,few days later the motor started to smoke,lost power,eventually got through to owner again,who I have to. Say is a bit abrupt on the phone,he said to phone him when I get home from golf course,after around 20 phone calls,no answere,now won’t answere phone at all,this buggy is a complete waste of money.my two playing partners at club have Paterson event or buggies over a year old,no problems whatsoever on bell batteries giving them two rounds on one charge,please if your in the market for a new buggy spend the little bit extra and buy a Paterson,or buy from a reputable dealer