Good range but poor customer service

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alisonfuller's review of Kaleidoscope www.kaleidoscope.co.uk

★☆☆☆☆

“Good range but poor customer service”

Written on: 12/04/2019 by alisonfuller (1 review written)

Good product range but sadly they have changed their website recently to include the hard sell, high pressure, 'This item has been viewed 500 times in the last ten minutes and last bought 15 minutes ago'. Well done kaleidoscope, you have just ruined a really good shopping experience. I used to enjoy browsing your site, I'm not bothering now, shopping elsewhere.......
Products have been good previously, returns and customer service not very good, days to rectify incorrect orders despite emails and numerous calls, but the change in the website was the final straw, I don't need to be told how many other people are buying a dress I like, I couldnt care less and the message flashing on the screen spoils the user experience.

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