Poor all round service

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42McNeil's review of JD Williams - www.jdwilliams.co.uk


“Poor all round service”

Written on: 27/05/2016 by 42McNeil (1 review written)

I bought a rather expensive carpet cleaner from JD Williams, the expected delivery date they set was way off, we went holiday for a week, when we got home the box was sitting on the neighbours driveway in full view soaked due to all the rain! I phoned them they told me " I had signed for it" bit tricky having been in Spain for a week! Further investigation concluded a dodgy courier!

They collected the old one and sent a replacement I had to wait two weeks for my account to be credited as the returned washer was lost in transit!

They then sent me a letter stating any further returns wouldn't be credited.

When I formally complained I got a very typical we can't be bothered response.

Really crappy service avoid if possible!

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