Absolutely shocking customer service

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markysam666's review of JD Williams - www.jdwilliams.co.uk

★☆☆☆☆

“Absolutely shocking customer service ”

Written on: 28/02/2022 by markysam666 (1 review written)

After my parcel went missing (Hermes) I messaged JD on the Monday to be told it would be with me imminently so I waited till Wednesday where I rang them to be given a 100% guarantee it would be with me the Friday. Which obviously it wasn’t so messaged them again to be told to give them yet another 48hrs to look into it. Today I get an email telling me they are going to have to refund me but as a gesture of good will I can have the delivery cost back too. GESTURE OF GOOD WILL like normally they charge people for not being able to get there stuff delivered to them

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