Worst 'Customer Service' ever received!

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3llena's review of Freemans www.freemans.com

“Worst 'Customer Service' ever received!”

★☆☆☆☆

written by 3llena on 26/04/2017

The low quality clothing has always been overpriced but free standard delivery compensated for the extortionate prices. Fake pictures are used for clothing, showing nicely fitted tops, but in reality, they're big, baggy and shapeless.

But my reason for review comes after the shocking 'customer service' I received from both the customer service agents and the complaints department. I had to make contact several times before I received an unacceptable response. I can't understand how Freemans are still in business when they allow staff (especially Tonya Shaw, a member of customer care team) to be so rude to loyal customers!!

The treatment I received is unacceptable and I will NEVER be a customer of this disgusting, unprofessional company again!

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