Freemans are refusing me a refund due

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Driscollee267's review of Freemans www.freemans.com

“Freemans are refusing me a refund due”

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written by Driscollee267 on 19/08/2015

Freemans are refusing to refund an over-payment made by direct debit due to their error. They have made so many mistakes with my account and have said i have missed payments despite my bank statement saying i have made every payment on time. I have been going round in circles and they just don't care. The staff seem clueless and unable to follow simple instructions. This is nothing less than theft!

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Andyp763's Comment

Written on: 21/08/2015

i guess the staff can only go with what they have in front of them, it is your responsibility to prove you have paid it, send copies of the bank statements.

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