Shocking customer experience

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★★☆☆☆
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Wonderwoman50's review of Freemans www.freemans.com

“Shocking customer experience ”

★☆☆☆☆

written by Wonderwoman50 on 23/11/2023

Ordered from freemans took their credit option due to discount.
Three days from order placed received missed call from random number, looked up number and it looked like it might have been call from freemans so gave their customer service a call.
Was told that they had indeed called and due to no reply they cancelled my order .
To add insult to injury they said that my order was now 10 minutes later no longer in stock but it was in stock when I had placed my order .So I'm now having to cancel credit agreement with them as it's no longer required as they don't have the stock.
VERY SHABBY WAY TO TREAT A CUSTOMER
WON'T BE RECOMENDING OR SHOPPING THEIR ANYTIME SOON .
(Would like to have been told at point of sale that the item was not in stock )

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