Swale Heating www.swaleheating.com Reviews

★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Avoid, Avoid, Avoid”

Written on: 01/11/2020 by Flowerrose (1 review written)

We arranged to have a new boiler, new larger pipes and hot water tank installed in Oct 2019. The sales representative was very helpful but as soon as we agreed with the sale the customer service was atrocious. On the day of installation (should have been 2 - 3 days) the engineer turned up and immediately tried to put us off having larger pipes as it would be too much work for him. We were shocked as we had already paid for the service but he said it would be taken off our bill. We refused of… Read Full Review

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★☆☆☆☆

“Elderly left cold. Again !”

Written on: 06/01/2020 by KimBowers (1 review written)

This is the third winter in a row that Swale Heating have left my elderly in-laws without working heating for a lengthy period. Despite them fitting a new boiler this year they have quoted a 6 day delay in coming to even look at the fault. I've had enough of Swales and will move my parents in law to an alternative. Probably British Gas. I really can't recommend then from a customer service point of view… Read Full Review

Donna1958's Response to KimBowers's Review

Written on: 25/01/2020

I wish I had read this prior to calling Swale heating out to my 92 year old mother. They did a service back in June 2019. She has just come out of hospital with severe lung infection, her radiators needed bleeding as the rooms were cold, we called them out for Tuesday, 28th January but decided to upgrade as emergency call out and pay a £100, they came Friday, 24th. The engineer bled the radiator in the bedroom but had to adjust the pressure and told my niece he would leave the valves undone loosely as he was afraid they would break and he didn’t have spares, reckoned they don’t make parts anymore for an 8 year old boiler Gloworm. The pressure started to raise so my niece did what the guy showed her, she literally did half a turn and water came gushing out. They were advised to turn the mains and gas off until someone could get there. So they can’t flush the toilet, make a drink etc all day they have been promising someone is on their way. I have just been told the engineer has just arrived 8.45pm absolutely disgusting. Will let you know the outcome.

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★☆☆☆☆

“Swale Heating do not care about their customers!”

Written on: 13/12/2019 by GCramer (1 review written)

I am completely appalled once again by Swale Heating. My advice to any person considering using this company is please DO NOT USE SWALE HEATING. From the simple installation of a new boiler and radiators there has been nothing but incompetency from start to finish. And now in less than a year since installation my boiler is losing pressure, and I am now looking to replace the 3rd thermostat as I am told it could be a "bad batch" - completely and utterly unacceptable!!! On requesting a new… Read Full Review

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★☆☆☆☆

“Swale Heating left a gaping hole in the wall ”

Written on: 09/11/2019 by PaulHarman (1 review written)

Swale Heating recently supplied a replacement boiler for us. However the vent on the new boiler is both much smaller and exits higher up through the wall than the previous vent. Swale Heating were supposed to brick up the hole in the external wall left over after the old vent was removed and use breeze blocks and plaster to repair the whole in the internal wall. However their engineer appears to have made a decision to take a shortcut and simply fit the boiler over the large hole in the… Read Full Review

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★★★★★

“No problems at all”

Written on: 16/05/2019 by eddduck1948 (44 reviews written)

I used them 6 years ago...put in a new boiler. Done in a day. My existing radiators were cleaned out etc. Electrician came to fit new point for the boiler...a manager popped in to check the work during the day.... manager popped in to sign off the various cerificates...Boiler has been serviced yearly since - no problems -(get a phone call or letter asking if service date is OK?.. no missed appointments........pleasant technicians. Can`t really see how there are a lot of negative reviews… Read Full Review

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★☆☆☆☆

“SSE sends out Swale engineers how to complain”

Written on: 11/04/2019 by Kaitlynt443 (1 review written)

sse USES Swale for breakdown services. If you encounter problems like not showing up on time, you have taken a day off. Wrong parts over and over again.Have been without heating/hot water for certain time which is unreasonable. Switching your boiler off/at risk label unreasonably because they are trying to sell you a new boiler.DON'T Take engineer's word for it, get another opinion from gas safety registered guy. It has happened to me twice at different properties and both times they were wrong… Read Full Review

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★☆☆☆☆

“Would rate less than 1”

Written on: 02/03/2019

Would give them less than 1 if I could. Worst company I have ever encountered. I had only heating upstairs they took a look and left saying I needed a pump. Fitted pump still no proper heating came back and did a power flush. Had no heating or hot water!! Basically flushed it incorrectly all the sludge blocked the pipes between the immersion & boiler. Came back again cut out some pipes. Still nothing I need new parts for boiler and apparently another power flush! 4 weeks later now and 2 missed… Read Full Review

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★☆☆☆☆

“Sharp Sales Practise”

Written on: 25/02/2019 by McDaniel315 (1 review written)

A sales agent was only in my area today for another 6 weeks, so I booked in between 8-12. I was at work, but as this was the only day they could do I shuffled things. I was told I would be called at 8.am to let me know when they would be here. I called Swale to be left on hold for ages and hung up (if you select any option other than a new quote you are left on hold for ages) I called again after 12pm and the no show and no call I was told that I must be mistaken and that actually it was… Read Full Review

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★☆☆☆☆

“Terrible company AVOID AVOID AVOID ”

Written on: 30/11/2018 by Adriena355 (1 review written)

Terrible company. Three times this week they have failed to turn up to an appointment. First appointment: excuse- too many emergency calls. Second appointment: excuse- they went to the wrong address, and believe it or not serviced the boiler and issued a certificate! (Someone got a free service) I waited in all day with heating off as requested! Third appointment: excuse- our engineer can’t make it due to an emergency! Enough said. They wouldn’t arrange another engineer and were totally… Read Full Review

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★☆☆☆☆

“A joke of a Company”

Written on: 12/11/2018 by pyParrish339 (1 review written)

I don't really know where to start! A central heating system which has worked on and off for the passed 12 years - engineers who say they can come out after 6pm but then when you try to book an appointment are told that it's only between 8 and 5 - great if you don't have to work! I've lost count of the amount of annual leave I have to take to accommodate them, only for them to show up, poke around for 10 minutes and then leave saying "oh if anything goes wrong someone will come out after 6pm!"… Read Full Review

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★☆☆☆☆

“Bolier Installation and after sales service.”

Written on: 10/11/2018 by Annalise1977 (1 review written)

I have had numerous problems with the Company. Initially the electrician who was assigned to complete the installation of the boiler did not keep 6 appointments. Since then I took up their Premium Warrant Care which includes a service . Appimtments made for 7th November and 8 th November were cancelled with explanations which stretched credulity. Another appointment was made for 10th of November . I got a text message that the engineer could not gain access and was sent a photograph of a door… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 24/08/2018 by Tonyodonnell88 (1 review written)

I booked a boiler service with them and after 3 appointments with me waiting in for hours have given up and gone elsewhere. No apologies from them. Take my advice and avoid. They wasted two days of my annual leave and once had me in between 16:00 - 22:00 only not to show up. I think that last one was just a joke to wind me up… Read Full Review

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★☆☆☆☆

“Absolutely terrible service”

Written on: 17/03/2018 by customerqwerty (1 review written)

Swale came to service my boiler in September. The engineer did very little. He asked to inspect the outflow pipe. When I showed him he said it was too high up on the outside wall and that he would need a stepladder. I offered to get one then he said he didn't need to because he could see from there. Simply couldn't be bothered to properly inspect it. He told me that the boiler was losing pressure and I must have a leaky radiator. He showed me how to increase the pressure if it dropped below 1… Read Full Review

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★☆☆☆☆

“Engineer came for annual safety check on sat 10th, ...”

Written on: 14/03/2018 by sharonswan (1 review written)

Engineer came for annual safety check on sat 10th, claims we have gas leak but can't find it. Turns off gas checks emersion which don't work and tripped power in house! Does offer electric heaters. Vulnerable household with disabled person so law states fix in 1 day between october-may. After me ringing 3 days in a row now told will fix on 22nd (if they turn up) so 10th-22nd. No wonder old people die of the cold prob waiting on swale heating! Shame on you swale heating. They have blocked… Read Full Review

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★☆☆☆☆

“worst customer service ”

Written on: 01/03/2018 by Taniyah135 (1 review written)

Promises of call backs to make appointments never received. Three visits and counting to fix boiler. Over three weeks with no heating. Was told that they now have to wait over a week for a part. Tried to make a complaint was told someone from customer services would call me back . Never happened… Read Full Review

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★☆☆☆☆

“service & breakdown”

Written on: 03/01/2018 by donpeterspain (1 review written)

what a rubbish firm take your money but no back up i have been a customer of swale heating but on the day before christmas eve my boiler which was serviced by swaleheaying did not fire up so i phoned swaleheating and explained what had happened only to be told that the earliest they could fix my heating would be after boxing day and this was at 8.20 am i and wife are registered with them me at 84 years of age and my wife who is also disabled,with no heating and hot water at our age is not… Read Full Review

Kajoro's Response to donpeterspain's Review

Written on: 01/03/2018

Am having similar problems with Swale Heating would not recommend

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★☆☆☆☆

“Terrible Service ”

Written on: 22/12/2017 by jasonimpey (1 review written)

Worst service ever. Left my mum and nan, two pensioners with no heating, hot water or a flushing toilet for weeks over the coldest days of the year and Xmas. The repair man did more damage - broke the cylinder causing a crack in the ceiling and water damage and blowing all the electrics leaving no water, no heating and no electricity. Was rude about it and left. Great duty of care, what vile and disgusting service! I would avoid this company at all costs!… Read Full Review

Swaleheatingltd's Response to jasonimpey's Review

Written on: 29/12/2017

Hello, we have located your address on our system and have discussed this issue with you. Our engineer did not damage the cylinder, it was noted by our engineer to be split after changing a part to the boiler which is unrelated to the cylinder therefore the leak was not caused by Swale Heating. Kind regards.

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★☆☆☆☆

“Traumatic experience - stay away”

Written on: 20/12/2017 by Benedictus (1 review written)

Dealing with this firm has been a traumatic experience, filled with missed appointments and wasted time off work waiting for engineers who didn't show up. My central system is not working as a result of faulty work carried out nearly two weeks ago by Swale and the firm is unable to schedule an engineer to come in to correct its own mistakes. This firm has taken on far too much work and I would recommend staying well away from it… Read Full Review

Swaleheatingltd's Response to Benedictus's Review

Written on: 20/12/2017

We are sorry that you did not have a positive experience with us, we would like to investigate further. Please email the Customer Experience Team with your address details, kind regards.

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Benedictus's reply to Swaleheatingltd's Comment

Written on: 20/12/2017

I did email the team and have heard nothing more. Unfortunately, typical of previous performance.

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Swaleheatingltd's reply to Benedictus's Comment

Written on: 28/12/2017

I understand that you have been speaking with a manager regarding your issues, apologies if you did not receive an immediate phone call however we require time to investigate the matter beforehand to best assist you.

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★☆☆☆☆

“Put my family’s lives at risk with shoddy workmanship ”

Written on: 16/12/2017 by Cooke447 (1 review written)

Fitted new boiler and left an appalling mess and damaged our cabinets and wall . Kept smelling gas and when father came round he said you have gas leak Called landlord who sent British Gas round. They immediately condemned the work and shut boiler down due to gas leak Avoid at all cost… Read Full Review

Swaleheatingltd's Comment

Written on: 19/12/2017

We are sorry that you did not like your experience with us, we would like to investigate further. Please email our Customer Experience Team with your address details, kind regards.

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★☆☆☆☆

“NO HEATING & HOT WATER FOR 5 WEEKS IN DECEMBER!”

Written on: 12/12/2017 by RyanLondon100 (1 review written)

I only wish it was possible to mark zero starts! Despite having an expensive maintenance contract in place with this company, I have now been WITHOUT HEATING AND HOT WATER FOR OVER 4 WEEKS, the temperature outside was -5 last night! Their customer service staff are rude and unhelpful and their engineers are totally useless. They have visited 5 times now (5 days off work for me) and still not managed to repair the boiler. Every time they attend they say they have to order parts, then they… Read Full Review

Swaleheatingltd's Response to RyanLondon100's Review

Written on: 19/12/2017

We are sorry that you did not like your experience with us, we would like to investigate further. Please email us at Customer Experience Team with your address details, kind regards.

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