Problems all the way

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Shenidan's review of Scottish Power Gas

★☆☆☆☆

“Problems all the way”

Written on: 05/07/2015 by Shenidan (9 reviews written)

Online portal is archaic. Confusingly the "my balance and bills" doesn't actually let you view your bills! "Bill history" doesn't let you view your bills! You would expect to view and downloads bills from the main tabs but can't. All bills are sent as messages with PDF files. BUT don't expect to find all your bills there thought as I have submitted meter readings several times over the past year yet have to see an updated bill arrive in the message box. They have also made it difficult to actually distinguish estimated v actual billing so the energy consumption figures make zero sense and are of no use to most individuals. There is a "are you on the best deal" button so they don't automatically switch you even though they have the facilities to determine your best options. The options given do not make it clear if VAT is included, you just have to guess. Finally the most annoying feature just doesn't work - automatic refunds for balances over £15 or £5. My balance kept increasing without the refund option work although it was selected. It took over 2 years for me to get it resolved only for it to happen again. That is 2 years of my life wasted on this outfit.
Just avoid them as their systems are archaic, confusing for customers and designed to lock you in with fear uncertainty and doubt.

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Shenidan's Response to Shenidan's Review

Written on: 03/09/2015

Update: Closed my account and have now waited 2 months for a simple refund. The emails they send tell you nothing. This company is regulated but it's obviously not working as they are plainly allowed to do what they want when they want. Gone are the days of paying money and expecting your account to be in order. This shambles of an outfit can't even reconcile a simple account. Just stay away from them at all costs. They are a joke.

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