Not customer oriented

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Guest's review of Redbridge Garden Centre, Woodford Green, Essex

★★☆☆☆

“Not customer oriented ”

Written on: 26/07/2020

Needed some top soil for 2 new raised beds, notice just inside the entrance "Big bag to topsoil £50.00" I could see a pile of small bags after some searching found a member of staff and asked could I see one of these large bags, he showed me an empty bag and assured me it was top quality soil with a mix of soil improver and it could be deliverd early the following week for an extra £10.00 so ordered 2 bags as I need quit a lot

When it arrived on time I was quite pleased however the soil was rather sandy and looked quite sterile and there seemed quite a lot of broken bits of old plants was not too worried about this as some peat substitute could be added

It turned out 2 bags was too much, so I asked if they would take 1 bag back even if this included a handling charge they would not take it back made an excuse that it might be contaminated

So to sum up quality of soil not that great and diapolnted that I could not return the unused bag

  • Large bag of top soil

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