Dandy's Garden Centre Reviews - www.dandystopsoil.co.uk

★★★★★
4.6 / 5
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Dandy's Garden Centre - www.dandystopsoil.co.uk
Dandy's Garden Centre - www.dandystopsoil.co.uk
Dandy's Garden Centre - www.dandystopsoil.co.uk

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Latest Reviews

★★★★★

“Fabulous service and wonderful products”

Written on: 23/07/2019 by LucyCien (2 reviews written)

Really so very pleased with the service and goods I received from Dandy's. The staff were extremely helpful advising me on a number of queries and delivery was make the next day, lifted over the hedge straight into my garden. Although the price was cheap enough anyway I actually received a 20% discount on one of their super saver flash sales which made the topsoil I purchased an absolute bargain. Really just very pleased and would not hesitate to order again. This company go above and beyond… Read Full Review

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★★☆☆☆

“TURF QUALITY VERY POOR”

Written on: 12/07/2019 by 109Scott (1 review written)

Firstly lets put this into perspective, I am a qualified horticulturalist and have been working in the industry as a landscaper for over 35 years. Just so you know I am not a disgruntled amateur. In the main the service for all the other products I ordered was spot on and I would recommend that you buy these, Soil, Bark and Gravel. Turf - The so called premium turf was ragged, thin and brown, I wasted over a quarter of it. Their response was I'm sure it will turn out fine, they missed the… Read Full Review

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Katiefromdandys's Comment

Written on: 23/07/2019

Thank you for taking the time to leave your review.

We are very sorry that you were unhappy with the quality of turf you received. As discussed previously, this particular batch was not typical of our turf which usually is of the highest quality.

Our offer of a full refund or replacement still stands, so please let us know if you would like us to proceed with either.

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★☆☆☆☆

“Bad Service”

Written on: 09/05/2019 by Royieuan (2 reviews written)

Bad service. I ordered two extra-large bags of slate on line and requested a delivery date when I made the order. After a number of days I contacted Dandy’s to confirm they were delivering on the planned date and they said yes, I also requested on the phone if I could have it delivered earlier if possible and they said they would phone me back … which they did not  The day before the planned delivery date I contacted Dandy’s to confirm they were still coming as I have arrange for… Read Full Review

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Katiefromdandys's Response to Royieuan's Review

Written on: 23/07/2019

Thank you for taking the time to leave a review.

Please accept our apologies that on this occasion we failed to provide you with our usual high levels of service.

I am pleased to report that, following the purchase of two brand new delivery vehicles, we are back to a 2-3 day lead time on deliveries.

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Royieuan's reply to Katiefromdandys's Comment

Written on: 23/07/2019

Does not help me as I am out of pocket for £60 after you gave me your word :(

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★☆☆☆☆

“Overcharged for delivery”

Written on: 28/02/2019 by AbbyCrowley35 (1 review written)

I specifically called and ask if they combine delivery and was told 'Not possible' because they will ship my order on two pallets even though additional items where 5 bags of mushroom compost. Well it arrived on one pallet. Poor business practice… I paid £46 for delivery by the way… Read Full Review

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Katiefromdandys's Comment

Written on: 23/07/2019

Hello, thank you for taking the time to leave a review - apologies for the late response.
Could you possibly email your order number and/or full name and address over so that I can look into this further and provide you with a refund for the second delivery charge?

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★★★★★

“Bulk bag of lawn topsoil”

Written on: 11/05/2018

Lovely and easy transaction online good value for money the topsoil is very good and as I had previously bought some bags from a garden centre which had stones and rubbish in was very pleased to see extremely little debris amongst the soil Would recommend to any one wanting bulk delivery’s of soil Delivery was on the day specified and truck driver was very helpful putting soil as close to our back gates as possible Shame they don’t have any garden centres close by Thankyou Dandys… Read Full Review

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★☆☆☆☆

“Poor Service and Communication”

Written on: 09/02/2018 by andylloyd0808 (1 review written)

We have bought from Dandy's Top Soil a couple of times previously and never had any problems but when we came to order last week, our postcode is no longer eligible for free delivery. After speaking to someone on Facebook chat, they said on this occasion they could give us a code for free delivery which was great. I made an order for gravel that I needed for this weekend to be delivered yesterday (Thursday). When I got home, there was no gravel. I immediately spoke to someone on the website… Read Full Review

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★★★★★

“Great Company - fab products, fast delivery.”

Written on: 10/10/2016 by Cunningham82 (1 review written)

Ordered on a Thursday morning, took advantage of a free next day delivery offer and had the topsoil delivered to the end of my driveway on Friday afternoon, ready for me to use on Saturday. I am now the very proud owner of an amateur veg plot and awaiting my first crop of home grown potatoes, tomatoes and carrots. Spoke to two members of staff, one before ordering who advised me on what product to order (giving me a 5% discount code as an incentive to buy, so worth a call if you are ordering!)… Read Full Review

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★★★★★

“Very good service”

Written on: 29/06/2015 by JulioHanley424 (1 review written)

Good ordering, good product, good delivery. The lawnmix topsoil, is a good blend at reasonable price. It has done the job well… Read Full Review

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★★★★☆

“Easy process, quality product”

Written on: 22/06/2015 by Evie75 (2 reviews written)

Ordering straightforward, delivery driver very helpful, soil quality great. This is the second time I have ordered topsoil from Dandy's and wouldn't hesitate to do so again… Read Full Review

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★★★★★

“Completely Satisfied Customer”

Written on: 21/06/2015 by Shieldsqy218 (1 review written)

Great customer service and delivery was as arranged.Delivery drive was very helpful with the kerbside delivery, a good ambassador for the company. Will be using them again for future garden projects. Better service and value for money when compared to local garden centers… Read Full Review

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★★★★★

“Great product, brilliant service”

Written on: 21/06/2015 by ClareDobson (1 review written)

Order 27420. The experience of ordering from Dandy's was extremely good. I needed 2 tonnes of compost for my new vegetable beds and Dandy's website was easy to find and easy to use. Ordering was quick and simple. I was able to choose my delivery date but as it happened, a delivery slot earlier in the week became available and I received a telephone call asking me if I would like the delivery earlier. I opted for this, but explained that I would be out and gave instructions for the driver… Read Full Review

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★★★★★

“Always excellent service”

Written on: 21/06/2015

I have now had four or five deliveries from Dandy's: every one has been delivered on time by helpful drivers. The products are excellent and the prices always competitive. Dandy's would be my only choice for garden products. If it ain't broke......!… Read Full Review

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★★★★★

“Black Gold is Gold!”

Written on: 19/06/2015 by dcr1958 (1 review written)

After researching I went for Black Gold and it is proving to be just that Gold!Arrived quickly in strong bag and looks great on my flower beds. I've gone back for more!It has a great texture with no pieces of wood or rubbish. Straight onto the flower bed which the plants seem to like… Read Full Review

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★★★★★

“Excellent”

Written on: 19/06/2015 by Irobins (1 review written)

Purchased 3 large bags of topsoil. Product was of high quality, price was good. Delivery was free with option to chose delivery day at time of ordering. Soil was delivered exactly when arranged. All-in-all perfect… Read Full Review

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★★★★☆

“Good Quick Service”

Written on: 19/06/2015 by targetdevltd (1 review written)

I have purchased a number of items from Dandy and have always received prmpt and responsive service… Read Full Review

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★★★★★

“Fantastic products, great company to deal with”

Written on: 19/06/2015 by JP74 (1 review written)

I order some Veggiegrow topsoil on a Wednesday morning and it was delivered on Friday afternoon, ready for me to use at the weekend. The delivery was a little offputting as it is described as roadside only but the driver was able to deliver onto the end of my driveway via the drop kerb so I was happy enough. The product itself is lovely stuff and it has brightened up my sad tomato plants no end. Ordering was easy as well, spoke to a lovely girl on a live chat and she put my order through then… Read Full Review

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★☆☆☆☆

“Unrelaible delivery”

Written on: 05/05/2015 by noshowdelivery (1 review written)

My order, promised in time for the bank holiday weekend was not delivered. I am now not able to do this project. i was not informed of any delay either. If you need something on time, go elsewhere… Read Full Review

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★★★☆☆

“Not the best”

Written on: 19/06/2014 by McConnelllm350 (1 review written)

Dreadful delivery man. Arrived in our rural area in a massive lorry that could have only ever delivered to an empty supermarket car park with broken pallet and pallet truck not fit for purpose. Left soil by road 200 m from our house. Soil is incredibly sandy and really not great. It weighed as much as builders sand to lift. On the plus side it had no stones or rubbish in it but overall Disappointed… Read Full Review

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Amandaatdandys's Comment

Written on: 03/07/2014

Hello,

Thank you so much for taking the time to leave a review.

We are very sorry to hear that the delivery did not go a smoothly as it should. The delivery vehicles are very large, normally 18 tonners/6 wheelers, due to the size and weight of the frieght PalletForce haul for us the wagons have to be large enough to cope. As you live in a rural area did you request a smaller vehicle at all? We can on request ask the depot to deliver on 4 wheeler 7.5 tonne vehicles which can gain access to most residential areas. I appreciate it must have been difficult to move the topsoil 200m to your house at the roadside but unfortunately we can only guarantee a roadside delivery due to the fact that we can not always gain accesss to driveways etc. But if you can email me with your order reference number I will certainly look into this for you. Please can you also provide a statement about the driver and why he was dreadful? We can then pass this through to the local depot who will take the required action.

Our VegeGrow Topsoil is a mix of fine organic compost and a natural sandy loam and can therefore be a little sandy and of course dense. Some vegetables, such as root vegetables, carrots etc, prefer a sandy component to the soil structure in order to grow correctly. If our topsoil is not draining correctly in extremely wet periods then on very rare occasions extra sand is mixed through to improve the structure; this is very rare however and will not affect the fertility of the topsoil or the use.

Your feedback is really appreciated and will help to improve our service wherever we can.

Kindest regards
Amanda
Dandy's

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★★★★☆

“Good quality service”

Written on: 08/06/2014

Ordered 2 jumbo bags of decorative chip pings. Excellent service from sample to order to delivery advice and time. Only reason for not 5 stars was that the pallets arrived partially smashed and only the skill of the driver got them off the vehicle. The pallets seem of minimum quality to carry a tonne and pass through 2 delivery depots on the way, so have to stand multiple fork lift movements. Despite the last comment, I would recommend Dandy's to others… Read Full Review

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Amandaatdandys's Comment

Written on: 03/07/2014

Hello,

Thank you so much for taking the time to leave a review and we are glad to hear that you had a pleasant experience with us! We are very sorry to hear that the pallets had been damaged en route to you and of course this is something we will raise with our pallet supplier and our courier.

Your feedback is really appreciated and will help to improve our service wherever we can.

Thank you for recommending us.

Kindest regards
Amanda
Dandy's

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★★☆☆☆

“unpleasant delivery driver”

Written on: 02/06/2014 by Reevespm428 (1 review written)

Delivery is free but as I needed to have it delivered at the weekend delivery was £30. Delivery arrived on time, the driver got out and after understanding it was me who ordered the wood chips launched into an angry list of things he doesn't or won't do. He then said if I don't get all of the (f-ing)cars near my property moved or he wasn't going to (f-ing) deliver anything. I live on a street where we are the only one's with off-street parking so everyone else parks where they can. Also it's… Read Full Review

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Amandaatdandys's Comment

Written on: 03/07/2014

Hello and thank you for your feedback,

We are so extremely sorry to hear that the delivery driver was so rude and unprofessional. Unfortunately we out-source the delivery of our items to PalletForce who then use the local depot to yourself to perform the home delivery. This is certainly not the kind of service that we wish to offer and work closely with PalletForce so that our customers have a positive, speedy and professional experience when it comes to the delivery.

Your feedback has been passed onto PalletForce to investigate but in order to process the complaint against the driver please could you possibly email us directly with your order reference number? Please email me.

Thank you again for your feedback as this wil help to improve our service and ensure that none of our other customers will be faced with the same kind of attitude. We are very sorry that you were subject to this form of verbal abuse and please be assured that the views and actions of PalletForce members employees are not always that of Dandy's.

Kind regards
Amanda
Dandy's Topsoil

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