Poor Communication - NOT RECOMMENDED

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191Proctor's review of Marks and Spencer Furniture

★☆☆☆☆

“Poor Communication - NOT RECOMMENDED”

Written on: 18/01/2022 by 191Proctor (1 review written)

I bought a sofa bed - advertised as available with one week delivery. Delivery date booked, all correspondence was great and via email. I took unpaid time off work to accept delivery. The day arrived, no communication, had to chase and they claimed that they had called to say that the item wasn't in stock and wouldn't be delivered. The delivery date available is weeks later plus they stated that offer no compensation for their error but would send a 'gesture of goodwill' (non specified) only once I had taken delivery.
No apology or acceptance of their error. Completely accepting that delays happen but good communication would have made this situation manageable and I wouldn't have been out of pocket financially.

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