Decisions of stuff based on their opinions not policy

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Ikea

★☆☆☆☆

“Decisions of stuff based on their opinions not policy ”

Written on: 08/06/2021

Could not return an item for a refund because the assistants can make a decision not even based on policy. Packaging has a mark on it so they just kept repeating no. I felt discriminated and didn’t know what to answer at all. Other returns had holes in the packaging and it was ok. But for me they didn’t fell like providing services so they didn’t. And nothing I can do. Item never been out of packaging, I have receipt.

  • warrington

    Branch Visited

  • 240 pounds

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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