non compassionate stockport manager

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zgill's review of Dunelm - www.dunelm.com

★☆☆☆☆

“non compassionate stockport manager”

Written on: 17/09/2021 by zgill (1 review written)

i went to the stockport branch and spoke to the manager on 17th sept 2021. i explained i spent £360 on 5th july on bedding and that id been very ill since, off work with pregnancy sickness and back pain and not been able to come in sooner. i explained i couldn’t find my receipt anywhere but showed my bank statement and asked to exchange 3 items, all unopened: a too high for the neck memory foam pillow, a super king size duvet cover and fitted sheet. i explained id really gone off the colour grey and was hoping to do an exchange. she said she couldn’t do anything as it had been too long and there was no receipt and disingenuously said she was sorry. i then asked if she could search my receipt on the system from that date but was told it it only goes a month or so back. people try be careful your receipts (even with baby brain), take a picture of it and ask for an email receipt to help you- people have genuine reasons and lose them sometimes. i’m usually so careful. to the stockport manager- remember money isn’t personally coming out of your pocket when someone is asking for a refund/ exchange and i hope if you’re ever in a similar situation the person dealing with it is more compassionate

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