poor customer service , brand new sofa with scuffed feet

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ChloeWood1992's review of DFS - www.dfs.co.uk

★☆☆☆☆

“poor customer service , brand new sofa with scuffed feet ”

Written on: 28/08/2018 by ChloeWood1992 (1 review written)

Ordered the sofa in new Malden store three weeks before moving in to new address. Agreed with salesman that sofa would be delivered on the 28/07/2018.

Received an email from DFS the day before advising that issue with part of the sofa and would be unable to deliver on the 28/07/2018 as agreed.

Waited a further three weeks with me having to chase DFS at least four times via phone each time I was advised that the sofa would be delivered
shortly.

Sofa was finally delivered 3 weeks after agreed date , when delivered the delivery man asked if the sofa was ex - display as the feet were scuffed and was not factory wrapped I advised that the sofa was brought brand new and was advised to contact complaints team.

spoke to a lady and another in the complaints department at head office and New Malden Branch manager was offered my delivery fee back and was told in no uncertain terms there is nothing further they could do for me.

Overall being the first time using DFS I would never use them again and suggest anyone looking for a sofa to look elsewhere.

The customer service was extremely poor, they do not call customers back when they say they will.

An all round really poor experience.

  • New Malden

    Branch Visited

  • sofa

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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