Very very disappointed

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Notgood1957's review of DFS -


“Very very disappointed ”

Written on: 27/06/2018 by Notgood1957 (1 review written)

Never ever would I purchase anything from DFS, ordered a new corner suite and it wouldn’t go in our property, the company said it was our responsibility to make sure it went in, they never mentioned this when taking our money,

Then after I had let our old suite go, I was sat on the floor, until a manager from the Derby store offered us l loan suite, the Sheffield store never offered any assistance with a loan suite.

Then we were advised to purchase a linked recycling suite as these come in single pieces, so we pick one in the show room, only for this to be solded, then the salesman said he could look for one the same at other stores,

Well he found one, but the was going to be an extra £400, so our bill was now nearly £2000, eventually it was delivered, but there was only one power lead so the 2 seater could not be recycled, I had to go in to the store to get one, only to find one side didn’t recyline.

Then they sent out the repair man to our so called brand new suite the cost nearly £2000, I said you don’t expect this with a new suite, only to be told these things happen that’s why they employ me, so unprofessional.


    Branch Visited

  • £2000

    Goods purchased & cost

  • Quality of service

  • Value For Money

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