Archers Sleepcentre

READ THEIR TRUSTPILOT - THE ONLY POSITIVE REVIEWS RELATE TO INSTORE PURCHASES - DO NOT ORDER FROM THEM ONLINE - HUGE AMOUNT OF NEGATIVE REVIEWS FOR ONLINE PURCHASES

I cannot warn people enough about using this organisation. Having experienced frustating difficultes making payment on their website (their provider was at fault) I was sent a separate link to make payment. As an hour or 2 had passed I asked them to confirm my chosen delivery day would still be possible and was assured it would. Like a lot of people I was taking a day off and losing pay, something that is unavoidable so like a lot of people I tend to schedule all deliveries to occur on the same day. Delivery day arrives and I was assured I would receive an email/text with a 2 hour slot early in the morning. Once 11.30 had passed and no message received I contacted the company who informed me matter of factly that my delivery could not possibly happen until 2 days later. Understandably annoyed I pointed out that I would not only be inconvenienced but out of pocket due to needing to be in again for the rescheduled delivery and would therefore require some sort of good will payment. I was very surprised to be told I would receive a 2 man delivery (rather than 1) to offset the inconvenience which carries a retail price of £59. I responded that I would be more than happy to receive a refund of £59 as this seemed to be an acceptable good will cost to the company. I was then told that no refund would happen and that I should be content with my item being delivered 2 days late and with an entirely unnecesary extra human. I expressed my dissatisfaction and was told I had no other option as the terms and conditions outlined that there will be no compensation for missed deliveries. On the morning of delivery today I received a text giving me my 3 (not 2 as previously confirmed) delivery window and surprise, surprise delivery happened within the last hour so far too late for me to do anything with my product. I will never use this company again and would recommend that others choose an alternative supplier who has better customer service. I have never been so disgusted with an organisation who have a "you'll just have to put up with our failings" attitude. As you would expect I have retained all the emails/texts involved with this transaction so if any senior member of the organisation wants to use them for training purposes I will be very happy to provide them

AVOID AT ALL COSTS

Good value for money and quick delivery can't have any complaints

I ordered a kingsize bed and chose one of their mattresses from the dropdown they suggested. The mattress was very poor quality and there is a large gap between the mattress and bedbase.I showed them the photo but they still insisted it fits fine and will charge £70 to collect the mattress before I can get a refund. Would never buy a mattress from them.

I have purchased a mattress which was in stock. Few days later I was told that I have to wait 4-5 weeks for it. 5 weeks later it still did not arrive. After calling the company and trying to get the answer to "When will it arrive?" the customer service decided to drop my calls - on purpose. After calling again and requesting the supervisor I was told that they cannot tell me when I will receive my item as their supplier does not have any materials... If I did not reach out I would be kept in the dark. Eventually I have requested my deposit back and cancellation of my order. Awful communication, poor customer service, did not receive my item - stay clear, look for the alternative companies.

The staff certainly knew their stuff and if anything, went into too much detail at times! However, they did break everything down and explain it really well. I actually learned quite a lot :)

They were really friendly and I wouldn't hesitate to use them again.

They charge you for your items but then don’t deliver them. The staff are incompetent and promise you they’ve sorted it, but in fact haven’t done anything. Even the manager doesn’t have the curtesy to call back.

I placed my order for a reinforced bed base, I was sent an email and a follow up text to say it was coming on the Friday. The night before I got a final text to give me a 4 hour window. On the day, I had a text from the courier to say that it wasn't in the warehouse to collect so would not be delivered. I contacted Archers who apologised and assured me that it would definatley be with me the next day. That night I had repeat communications and the next morning a text to say it still wasn't at the warehouse. After already taking a day off work, I gave the company one last chance. They guaranteed delivery for today (2/9/16). I got all the usual communications to confirm delivery for today only to receive a text this morning to say it wasn't in the warehouse and would not be delivered. I have asked for a refund. Be warned that they will tell you anything and deliver nothing!

Ordered a bed for my grand daughter and it was delivered broken. Ordered a second one and that was delivered broken. Its been a nightmare to get them to take the rubbish beds away. Either they cant contact the couriers or the couriers don't turn up. They did turn up once but gave her 10 minutes notice when she was out. Think they took a photo of the house to prove they had been there. Apparently you have to stay in for 10 hours every day on the off chance they may turn up. This has been going on for 10 days now and my grand daughter is stuck with two beds in the kitchen in the meantime. I have had to open a dispute with them through Barclaycard to get my money back. BE WARNED DONT DEAL WITH THIS COMPANY

I was due to recieve an order yesterday 8/6/16 of a bed,wardrobe and drawers for my daughters bedroom. My husband took the day off work to await this delivery and called the company yesterday morning to track the order. He was told our goods would be with us by 12.30pm that afternoon. When no order arrived my husband called the store a further three times and was told on each occasion the goods were on their way. By closing time yesterday we had no goods, we have e-mailed this company four times and have not even had the courtesy of a reply!! On calling the store again half an hour ago the rather uninterested member of staff told us he would look into it (they have been looking into it for over 24 hours!!) It is obvious that once this company has your cash they are no longer interested you or your goods being delivered.It is the worst shopping experience/customer service I have ever encountered and I would advise anyone to avoid this company at all costs!! They are an Imcompetent,lying sorry excuse for a company and should be ashamed of themselves!

BED ARRIVED ON TIME AND ON THE DAY HOWEVER IT WAS TERRIBLE, STAINED, WONKY AND SHODDY WORKMANSHIP.