Look for alternative retailer

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Headlk369's review of Archers Sleepcentre

★☆☆☆☆

“Look for alternative retailer”

Written on: 02/12/2020 by Headlk369 (1 review written)

I have purchased a mattress which was in stock. Few days later I was told that I have to wait 4-5 weeks for it. 5 weeks later it still did not arrive. After calling the company and trying to get the answer to "When will it arrive?" the customer service decided to drop my calls - on purpose. After calling again and requesting the supervisor I was told that they cannot tell me when I will receive my item as their supplier does not have any materials... If I did not reach out I would be kept in the dark. Eventually I have requested my deposit back and cancellation of my order. Awful communication, poor customer service, did not receive my item - stay clear, look for the alternative companies.

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