Avoid at all cost

Starplan Bedrooms www.starplanbedrooms.com
92.0% of users recommend this
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Jportadown's review of Starplan Bedrooms www.starplanbedrooms.com

“Avoid at all cost”


written by Jportadown on 03/10/2023

I purchased 2 built-in wardrobe. I paid a fair bit of money for both. Upon inspecting the slide robe that was installed I noted that there was a damage on one of the glass door. The Starplan shop in Portadown that I made my order with told me it has nothing to do with them and I had to liaise with a customer service manager who is no help. This person has been extremely unhelpful and promptly sent me two emails to say I will need to pay for a new door as I am only getting in touch 7 weeks after installation.

I am encouraging prospective buyers to go elsewhere. The money you will save will not compensate for the poor after-sales service that comes after. I have noted from other reviews that Starplan’s poor customer service is not unique to me. I spent in excess of four thousand pounds for a product that is damaged and to fix this damage I have been asked to pay more money. I am warning future potential customers please please please avoid Starplan. I would not recommend them and would give them zero stars if possible. In the current economy Starplan should take a look at the way they treat customers. Its horrid that they are so quick to take your money and once you have parted with your money thats the end of it. Do not be taken in by the shops that you initially contact. Once the items are installed the shop will tell you it has nothing to do with them and they pass you to a very unhelpful customer service manager. Avoid. Avoid. Avoid

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