Awful office work & planning

If it wasn’t for the fitters who performed brilliantly our daughters bedroom would have been a complete botch up! We had a feeling after our first visit to the showroom in Warrington that we were not being listened to or understood despite several visits. Eventually when the fitting day arrived it was no surprise that the measurements taken by the man at their office were not correct and therefore we now have a bedside dressing table with just set one of drawers on the left instead of set either side because of those incorrect measurements. We were refunded just the minimal cost of the one set of drawers with no consideration for the way the bedroom now looks compared to who we envisaged it. We are also still waiting for replacement doors and surfaces as their finish from the factory were not to our liking. For what we spent on the bedroom I would definitely avoid the Warrington branch.
Only positive would be the guys that came out to fit the bedroom. They were first class and tried their best to overcome the hurdles their office gave them in regards to measurements and plans. I suspect they were used to it.
My recommendation would be that individuals with experience of the ‘fitting trade’ should be who the public speak to when they first visit the Warrington showroom. Their ideas, insight and experience would have been priceless at the start of our journey rather than just a sales person.