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Helenal470's review of Next Sofa

★☆☆☆☆

“No Swatches Available”

Written on: 18/01/2022 by Helenal470 (1 review written)

Having been waiting for swatch samples for over 2 weeks, I have rang Next twice to chase it up and was eventually told to re-order. However, today when I contacted an online customer services rep was first told that it can take up to 28 days for them to arrive but then went on to say ' Swatch samples can be viewed in stores. There is a shortage of materials so it has to be prioritised for our orders.' I said I cannot get to the Stores, that's why I'm shopping online!! Next has just lost another sale and a customer!!

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