Money to burn? Give it to Natuzzi

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Guest's review of Natuzzi Sofas

★☆☆☆☆

“Money to burn? Give it to Natuzzi”

written by on 07/10/2022

If you want very poor quality, expensive furniture with terrible customer service please buy from Natuzzi. Do not buy anywhere else as all the above criteria will be met and more.
A very brief summary of my issues with Natuzzi with regards to furniture purchased at a cost of £4600.
Sofa and chairs purchased on 27 Feb 2020, delivered Sept 2020 : faults reported on Nov 2020.
Reluctantly agreed on replacement sofa in Oct 2021 after many emails and technician visits.
Replacement delivered Feb 2022: faults reported May 2022
Faults on both sofas: Creaking noises (rectified by technician on last visit). Loud fabric rubbing noises when operating the recliner on both sides. Unable to be repaired according to technicians.
Numerous technician visits, 32 emails sent by me (many without reply from Natuzzi) and a visit from the Area Manager.
As a last resort I have written to the Director, Natuzzi UK Retail Ltd and copied Natuzzi Director based in Italy stating that, to avoid taking court action to recover full cost, I am willing to use Alternative Dispute Resolution to resolve this problem.

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J9123's Comment

Written on: 16/10/2022

I will be writing to Rip off Britain

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Melluknat's Comment

Written on: 14/12/2022

Please do, you can’t get a response from anyone!

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Daviel's Comment

Written on: 15/12/2022

With reference to the above review I eventually received a refund of the total cost from Natuzzi. It has taken 2 years and many emails and visits (see initial review) to get to this stage. Natuzzi clearly have an issue with both quality of product and customer service post purchase.

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Melluknat's Comment

Written on: 14/12/2022

Sorry to hear about your experience. I’ve emailed numerous addresses, Facebook, WhatsApp, Twitter, Instagram, LinkedIn and had no response, did you manage to get hold of them? If so can you give me some advice please? It seems Natuzzi have a huge problem with customer service or lack of it!!! I can honestly say they are the worst company to deal with.

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Mike324466's Comment

Written on: 30/10/2022

can you please update this issue ,i feel i am going the same way with them .Thank you

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