Poor quality

“Poor quality ”

written by Dowdeo450 on 27/09/2022

We haven’t had a great experience, our first choice of sofa arrived and within 3 days the leather was sagging significantly and was so uncomfortable you couldn’t even sit on it. I asked to reject it but they persuaded me they could make it comfortable but failed in doing this. They then offered a reselection; we accepted and unfortunately haven’t had a great experience with this one. We opted for the Portento model and within 6 months the frame broke and within 18 months (still in warranty) the interior foam deteriorated rapidly on the left and right side to the point where you can feel metal in your back. They claimed this is not a defect and the problem has occurred due to our preferred seating position, not sure how you can sit on a sofa wrong. As a gesture of goodwill they offered to fill it out with more padding. It was still in warranty so not sure why this is a gesture of goodwill. The top technician arrived to carry out this work but could not fill out the problem areas as it will break the mechanism. They continue to state there are no manufacturing/design defects but have offered to replace the back cushions, we couldn't accept this as the same problem will occur again. We have now arranged an independent inspection and are ready to take legal action. We spent almost £8k on a suite we thought would last 10 years plus, in reality it hasn’t even lasted two. For that price you’d expect nothing but top quality. We feel really let down by Natuzzi Editions.