Be very Careful - You've been warned

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Guest's review of Natuzzi Sofas

★☆☆☆☆

“Be very Careful - You've been warned”

written by on 08/01/2020

Quality product sold by untrustworthy, arrogant staff. All very nice and promising the earth when your buying the product - "of course we will deliver to the room of your choice Sir, upstairs that wont be problem to our delivery staff - ring us if there is a problem when they deliver". The delivery people turned up at 7.00pm - they advised they would arrive mid afternoon. They promptly dumped the sofa in the kitchen advising my 80 year old father they aren't paid to take it up stairs and it wouldn't go up there anyway. This was Friday 20th December as we were going away on the 22nd for Christmas and New Year. When we returned home (2nd Jan) I arranged to meet two friends at the house on the 4th and we moved sofa upstairs and into living room. Photo sent to customer services - surprise surprise no reply
Rang Watford , its customer services you need to speak to. Area manager, we will refund delivery; Sales Director - we're not paying you any more....no consideration of the two 200 mile round trips, one on the 22nd and the other the 4th, necessary to sort this or the disappointment over Christmas that our new sofa was stacked on top of each other in the kitchen.
DO NOT BELIEVE WHAT THEY SAY AS THEY WILL TELL YOU ANYTHING TO ACHIEVE A SALE.

Shocking attitude from top to bottom; untrustworthy arrogant staff, dreadful advert for Natuzzi

YOU'VE BEEN WARNED!!

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