Avoid! Poor quality product & poor after sales service

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NareshSidhu's review of Natuzzi Sofas

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“Avoid! Poor quality product and poor after sales service”

written by NareshSidhu on 11/12/2019

Avoid! Poor quality product and poor after sales service.

Following the delivery of my Stan Corner Sofa (cost £6,180), I noticed a fault with an electric recliner which should have been identified/resolved prior to delivery. There was no way the faulty unit in question was damaged in transit given its location.

Having raised the issue to the after sales team, I was forced to chase a resolution several times as there was mass confusion within Natuzzi RE the status of the new part required.

When I voiced my concerns, they simply blamed the technicians appointed by themselves for the amateur attempt to resolve the issue.

If you want a premium product and service, avoid Natuzzi.

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