Poor product & hidden costs

Click here if this is your business
3.1 / 5
54% of users recommend this
Click here if this is your business
  • Value For Money

Wightman's review of Haddon House www.haddonhouse.co.uk


“Poor product and hidden costs”

Written on: 28/03/2012 by Wightman (1 review written)

The glossy brochure offers a 7-day review option for cane-furniture - no penalty mentioned. The invoice introduces a rider that if it is returned will be at a cost of £50 but no mention of this anywhere in the brochure. Previous purchase of some Haddon House products were of a high standard. The current product is a very long way from those. We thought the quality of the latest batch to be unacceptable; poorly finished and dirty. So exercised the 7 day return option. The company representatives were adamant that the product supplied to us had been checked and was of an acceptable standard - so there was no possibility of avoiding the £50 penalty. Even then the refund to the Credit Card took nearly two weeks and was only achieved after much badgering. Not now a company that can be recommended with confidence. Buyer beware.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0