Poor product & hidden costs

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Wightman's review of Haddon House www.haddonhouse.co.uk

★☆☆☆☆

“Poor product and hidden costs”

Written on: 28/03/2012 by Wightman (1 review written)

The glossy brochure offers a 7-day review option for cane-furniture - no penalty mentioned. The invoice introduces a rider that if it is returned will be at a cost of £50 but no mention of this anywhere in the brochure. Previous purchase of some Haddon House products were of a high standard. The current product is a very long way from those. We thought the quality of the latest batch to be unacceptable; poorly finished and dirty. So exercised the 7 day return option. The company representatives were adamant that the product supplied to us had been checked and was of an acceptable standard - so there was no possibility of avoiding the £50 penalty. Even then the refund to the Credit Card took nearly two weeks and was only achieved after much badgering. Not now a company that can be recommended with confidence. Buyer beware.

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