Futon Sofa Beds Direct Ltd/index.html Reviews - www.futonsofabedsdirect.co.uk

★★★★☆
4.2 / 5
80% of users recommend this
  • Value For Money

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Futon Sofa Beds Direct Ltd - www.futonsofabedsdirect.co.uk/index.html

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Latest Reviews

★★★☆☆

“ missing items when returned ???”

Written on: 14/01/2021 by Maydo156 (1 review written)

Returned a chair which didn't suit for comfort: a personal thing, no reflection on the quality or its fitness for purpose. The item was well packed and in excellent condition. We were told that one of the legs was missing so we asked that the unpacker check again, but no, "he is still scratching his head". So were we: they were returned as two packs of 2 legs all bound together with packing tape. I called later, leaving a message, to say that we couldn't find the missing leg (no surprise to… Read Full Review

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★★★★★

“Fantastic Company & Fast delivery”

Written on: 03/09/2020 by 46McKenzie (1 review written)

Searching for a decent folding bed led me to futon sofabeds direct.co.uk. After comparing prices around the web I took the punt and ordered a high end Jay-Be Crown Premier folding bed. I was initially surprised to discover that there was no addition to the delivery charge which is often the case due to us living in a remote area of north east Scotland which often gets wrongly classified as being in the highlands. I was even more amazed when the van arrived three working days after purchase… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 28/05/2015

This company really can't do enough to help their customers. When I initially contacted them, I needed the futon in a hurry. The member of staff I spoke to called the manufacturer and arranged an express service. The only hitch was that the delivery company managed to damage the mattress but even this wasn't a problem. Futon Sofa Beds Direct had a new mattress made the same day and arranged for a trusted carrier to deliver just in time for my visitors' arrival. The futon itself is as I… Read Full Review

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★★★☆☆

“Good company bud shoddy couriers really let them down”

Written on: 20/05/2015 by 419Padilla (1 review written)

The staff are very friendly and helpful, the products are good value for money. However, I can not recommend them unless you are collecting the item yourself as the couriers they use are worse than bad. 5 days of missed waiting in for deliveries promised that haven't turned up… Read Full Review

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★★★★★

“Great Service, Product & Delivery”

Written on: 09/04/2014

Found this company online whilst looking for a replacement futon mattress. Very good product selection and the website is easy to use - product received also matches perfectly the colour sample demonstrated online. Very good customer service with members of staff also offering more information about the product over the telephone - every member of staff spoken to had a very good telephone manner. Delivery was fast, free and on time and we were contacted by the company to say that the product… Read Full Review

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